Community Health Coordinator

Job Profile Summary

This role focuses on providing medical and clinical support services to patients. In addition, this role focuses on performing the following Community Health duties: Delivers training, facilitates sessions, and educates the community on a variety of clinical topics. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand.

Job Overview

This position is dedicated to reducing barriers and creating opportunities for low-income individuals and families in our catchment area. This position is part of a team that is focused on helping families to meet their nutrition goals.

Job Description

Minimum Qualifications:

1. High school diploma or equivalent.

2. One (1) year of general office experience.

Preferred Qualifications:

1. Experience in healthcare of community facility.

2. Bilingual in Portuguese, Spanish, Haitian Creole, or Chinese.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Answers and directs phone calls.

2. Greets and checks-in participants with courtesy and directs participants to appropriate WIC staff.

3. Screens applicant inquiries for eligibility.

4. Collects basic participant information for eligibility screening.

5. Helps participants fill out appropriate forms.

6. Verifies category, identity, income, residency to determine WIC eligibility.

7. Manages appointment scheduling/rescheduling including reminder phone calls.

8. Greets and triages participants to appropriate staff.

9. Oversees flow of applicants/participants in waiting area.

10. Performs clerical duties.

11. Loads WIC benefits for each eligible participant.

12. Processes participant proxies for authorized signature.

13. Ensures proper documentation has occurred for termination report and pulled charts.

14. Distributes surveys to clients to assess program quality.

15. Demonstrates flexibility with working at all of the WIC locations, when needed.

16. Ensures participants understand how to use the WIC benefits.

Physical Requirements:

1. Frequent sitting, occasional standing, walking, and lifting of 10-20 lbs.

2. Requires fairly rapid manual dexterity using fine hand manipulation to operate computer keyboard.

3. Requires ability to clearly read, write and comprehend written materials/computer screen and reports.

4. Auditory ability at normal speaking level, to send and receive phone messages, etc.

Skills & Abilities:

1. Knowledge of Microsoft Word, PowerPoint, Excel, Outlook (Meditech a plus).

2. Excellent written and verbal communication skills.

3. Proven administrative skills and experience.

4. Superior interpersonal and organizational skills.

5. Availability to work at multiple WIC sites and during program clinic hours, as needed.

6. Bilingual.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.