Quality Control Specialist II

Position Title:

Quality Control Specialist II

FLSA Status:

Non-Exempt

Reports to:

Deposit Operations Manager

Benefits:

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

Job Summary: Receives, processes, and maintains documentation for all Demand Deposit Accounts, Saving Accounts, Certificate of Deposits, IRA's and Safe Deposit Boxes. Performs a wide variety of complex deposit operational tasks, while adhering to compliance and regulatory requirements. Reviews and validates successful completion of day 1 processes, assists with reviewing day 2 reporting, and serves as a mentor to Quality Control Specialist I team members.

Essential Functions:

• Accurately and efficiently completes quality control review of new accounts opened at all Bank locations.
• Performs daily CIF, CD, DDA, and Safe Deposit Box system maintenance and ensures compliance with the Bank's policies and procedures.
• Ensures Customer Identification Program (CIP) requirements are met.
• Creates and maintains exception checklists for missing documentation that's required as part of the account opening or maintenance procedures.
• Provides account support to branch personnel.
• Accurately and efficiently enters and verifies customer and account information within the core system.
• Imports and indexes documentation into Synergy Capture.
• Knows and stays current on banking products and services.
• Knows and stays current on compliance and regulatory issues related to account and account documentation requirements.
• Reads and understands legal documentation for business and consumer accounts
• Analyzes data to determine the time, place or sequence of operations.
• Responsible for monthly email rotation of department email, assigning email requests to individual team members.
• Completes assigned cross-training assigned to fully support the department's needs.
• Participates in testing and projects, as assigned.
• Contributes to a positive team environment with peers, both inside and outside of the department
• Continues professional development through training, seminars, membership in professional associations, as applicable.
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank's mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA), Customer Identification Program (CIIP), Know Your Customer (KYC), and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
• Must comply with all applicable laws and regulations.

Additional Functions:

• Perform routine duties with minimal supervision using standard practices or procedures.
• Complies with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties as assigned or directed.

Required Education/Experience:

• High School diploma or general education degree (GED); two or more years of related experience and/or training; or equivalent combination of education and experience.
• Works proficiently in MS Office, including Word, Excel, OneNote and Outlook.
• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills.

Necessary Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Perform addition, subtraction, multiplication and division on whole numbers, fractions, and mixed numbers, whole and fractional units of measure.
• Basic personal computer skills.
• Handle multiple tasks simultaneously.

Physical Activity/Dexterity:

• Light physical activity performing non-strenuous daily activities of an administrative nature.
• Manual dexterity sufficient to reach/handle items and work with fingers. Work with fingers and perceive attributes of objects and materials.

Physical Environment Demands:

• Must be able to remain in a stationary position 90% of the time.
• The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone.
• Constantly positions self to operate on a computer.
• The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing.

Working Conditions/Environment:

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g., business office with computers and printers, light traffic).

Work Schedule/Hours:

• Monday through Friday; 8:00am - 5:00pm.
• Available for overtime, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)