New

Patient Services Coordinator III

Massachusetts General Hospital
United States, Massachusetts, Newton
2014 Washington Street (Show on map)
Aug 05, 2025
Essential Functions -Serve as the first point of contact for patients by managing appointment scheduling, responding to inquiries, and maintaining accurate records. -Act as a "Super User" for scheduling, registration, and billing systems-providing guidance and training to colleagues and handling advanced tasks like surgical scheduling and calendar management. -Support and guide Office and Practice Assistants, helping to coordinate daily activities and maintain operational excellence. -Collaborate with supervisors to oversee front desk workflows and ensure smooth day-to-day practice operations. -Handle sensitive communications including prior authorizations, prescription refills, and test result inquiries with professionalism and discretion. -Accept co-payments and manage related financial transactions in accordance with policy. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No We're looking for someone with 3-5 years of professional office experience, ideally in a fast-paced, customer-focused environment. If you thrive on organization, multitasking, and making a difference behind the scenes, this role is for you. Qualifications: - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.