Endpoint Engineer I

Temple University's Information Technology Services Department is searching for an Endpoint Engineer I!

Position Summary

Temple University Information Technology Services is seeking a proficient, dedicated, and detail-oriented Endpoint Engineer 1 to join our team. The candidate will be responsible for the deployment and management of endpoint devices and related infrastructure across the organization, ensuring a secure, efficient, and highly functional environment. The ideal candidate will have a strong background in using Microsoft System Center Configuration Manager (SCCM) and Intune for advanced device management and troubleshooting complex endpoint issues.

THIS POSITION REQUIRES A BACKGROUND CHECK: Personally Identifiable Information (PII)

Key Responsibilities (Intune):

*Configuration Management:Configure and maintain Intune policies and profiles to manage device settings, security controls, and application access within our Microsoft Windows environment (WIN10/11).

*Security Compliance:Monitor and enforce security compliance standards through Intune and Entra, implementing device encryption, conditional access policies, and other security measures to protect university resources.

*Troubleshooting:Provide technical support and troubleshooting for Intune-related issues, diagnosing and resolving problems related to device enrollment, application deployment, and policy enforcement.

*Research: Stay informed of new Intune features and capabilities, leveraging new functionalities to enhance device management and user experience in our environment.

Key Responsibilities (System Center Configuration Manager):

*Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.

*Manage collection membership.

*Troubleshooting SCCM client issues.

*Create and monitor deployments of software updates, packages, and compliance items.

*Generate reports within System Center Configuration Manager (SCCM) console or SQL in support of departmental and university-wide initiatives.

Additional Responsibilities:

*Security: Ensures endpoint security by implementing and maintaining security using Microsoft Defender for Endpoint (MDE).

*Troubleshooting: Troubleshoots and resolves issues related to endpoint devices, including root cause analysis.

*Collaboration: Works with other IT Tiers and teams, including security, operations, and school and college support, to ensure a seamless user experience.

*Documentation and Reporting: Maintains documentation, creates reports on device compliance and performance, and develops security policies and procedures.

*Automation: Uses scripting (e.g., PowerShell) to automate system administration tasks and optimize deployments.

*Continuous Improvement: Stays up to date on emerging trends in endpoint technologies and implements best practices.

Required Education and Experience:

*Bachelor's degree in a relevant IT field and at least 3 years of experience in endpoint management.

*Experience with Microsoft Active Directory, Microsoft Entra ID organization, PowerShell scripting, and remote access tools.

*An equivalent combination of education and experience may be considered.

Required Skills and Abilities:

*Strong knowledge of Microsoft Active Directory and Microsoft Entra ID

*Strong knowledge of Microsoft Intune and SCCM

*Knowledge of Windows Update for Business (Windows Patching)

*Advanced Hardware/Software troubleshooting skills

*Knowledge of MS Windows server and Windows desktop operating systems

*Operating System Evaluation and Testing

*Hardware Evaluation and Testing

*Strong understanding of system security in all environments

Essential duties:

*Exercising discretion in decision-making based on best practices, technical expertise, and professional judgment.

*Handling a wide range of customer support/service issues, personally communicating directly (electronically or in person) with university stakeholders.

*Making decisions proactively to improve the overall quality of support and services provided by Information Technology Services.

*Identifying business process improvement opportunities and follow up to ensure that they are vetted and then adopted.

*Working with other university business units as needed to solve procedural and technical challenges as they arise.

*Escalating technical and procedural issues to higher management as needed.

*Being cognizant of major university business processes/policies in order to understand the underlying causes of possible user issues and to be able to make informed decisions.

*Crisis management, which can occur during major system outages.

*Ability to adjust quickly to change

*Ability to adjust quickly to university business requirements.

*Work with support units across the university to ensure excellent customer service

This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report You may request a copy of the report by calling Temple University's Campus Safety Services at 215- 204-7900.

Become a part of the Temple family and you will have access to the following:

A hybrid work schedule

Full medical, dental, vision coverage

Paid time off

11 Paid Holidays

Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE

A generous retirement plan and so much more!

T Grade: T27

Salary Range: $58,850 - $85,000

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.