Student Support Specialist II (Community Engaged Learning)

Office of Service Learning

This position provides comprehensive support for the Office of Community Engaged Learning (CEL) through a combination of administrative, technical, and student-facing tasks. Responsibilities include managing the service-learning platform (GivePulse), assisting with student placements, evaluations, and registrations, and offering frontline support to students, faculty, and community partners.

Key Duties:

• Platform Management:
  • Manage the CEL service-learning platform (GivePulse).
  • Maintain platform usability and work with representatives on best practices.
  • Assist with registration, evaluations, and course uploading.
  • Ensure partner information is accurate and update as needed.
  • Manage CEL Handshake account including occasional Civic Leaders Internship Program (CLIP) internship postings as needed and registration page for the annual Public Service Career & Internship Fair.
• Student & Faculty Support
  • Answer questions about orientations, Zoom, registrations, placements, etc.
  • Provide frontline support for students and faculty regarding service learning.
  • Assist with placement orientation, registration, and attendance tracking.
  • Schedule and send regular check-in emails to stakeholders.
• Project Managements:
  • Assist with program organization and placement evaluations.
  • Assist CEL Director in managing all aspects of annual Public Service Career and Internship Fair.
  • Develop and implement tracking systems for microcredentials.
  • Support CEL's involvement in campuswide High-Impact Practices promotion and faculty support efforts.
  • Generate reports on community engaged learning efforts at MU
• Administrative Tasks:
  • Track the main resource account and forward/tag emails.
  • Answer the main telephone line and manage mail.
  • Perform inventory management and maintain tabling gear.
  • Relay partner, student, or faculty issues to the Senior Coordinator.

Monday - Friday, 8 - 5 PM. Ability to travel and flex time to work some evenings for special events may be required to fulfill assigned responsibilities.

A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.

• Proficiency in Microsoft Office Suite and online platforms (GivePulse or similar).
• Ability to work independently and manage multiple priorities.
• Strong organizational and communication skills.
• Detail-oriented and efficient with a strong commitment to accuracy.
• Experience in higher education, non-profits or service learning preferred.
  

Salary Range: $17.05 - $23.37 hourly

Grade: GGS-007

University Title: Student Support Specialist II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Online application, resume, references on request.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.