Analytics & ML Support Engineer

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

We are looking for a skilled and proactive Analytics & ML Support Engineer to join our growing Data & Analytics team. This individual will serve as the primary contact during the US timezone, ensuring smooth operations of our analytics and machine learning platforms, tools, and data engineering workflows. You will play a critical role in managing and resolving issues across a range of technologies including Snowflake, Power BI, Spotfire, Microstrategy, Tableau, Incorta, Matillion, Fivetran, DataRobot, and RapidCanvas.

• Provide L2/L3 support for analytics platforms (Power BI, Tableau, Incorta) and data platforms (Snowflake, Matillion, Fivetran).

• Monitor and triage issues related to data pipelines, dashboards, ML workflows, and model deployment.

• Support and troubleshoot ML tools and platforms including DataRobot and RapidCanvas.

• Act as the primary DevOps support for data engineering and ML workloads during US business hours.

• Manage and track support tickets using ServiceNow and Jira; ensure timely resolution or escalation.

• Work closely with Data Engineers, Data Scientists, and BI Developers to ensure end-to-end reliability of analytics solutions.

• Perform regular health checks, diagnostics, and proactive maintenance of key data services and workflows.

• Document incidents, troubleshooting steps, and solutions for knowledge base enrichment.

• Identify recurring issues and propose automation or process improvements to enhance support effectiveness.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.

• 4+ years of experience in analytics support, data engineering support, or platform operations.

• Working knowledge of data analytics tools like Power BI, Tableau, and Incorta.

• Hands-on experience with cloud data platforms, especially Snowflake.

• Familiarity with ETL/ELT tools such as Matillion and Fivetran.

• Exposure to ML platforms such as DataRobot and RapidCanvas is preferred.

• Strong MLOps experience

• Understanding of ML workflows and CI/CD pipelines in the data science lifecycle.

• Proficient in using ServiceNow, Jira, or equivalent ticketing systems.

• Strong problem-solving skills, customer orientation, and ability to work independently during US shifts.

• Scripting (Python, SQL) for debugging and root cause analysis.

• Understanding of data warehousing concepts and performance optimization in Snowflake.

• Experience with incident management and service monitoring tools.

• Familiarity with DevOps practices in analytics/ML environments.

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Pay is based on experience, education and skills, most offers will be between the minimum and the midpoint of the Salary Range listed below.

Colorado Pay Range: USD $106,130 - USD $176,880/ Year

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

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