New 
Customer Success Unit (CSU) Onboarding Program Manager - Worldwide Learning
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jul 29, 2025 | |
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OverviewCome build the sales force of the future with us! Onboarding is a strategic priority for our Microsoft Customer and Partner Solutions (MCAPS) sales organization, laying the foundation for new employees to thrive in an AI-driven era. It's about more than just training-it's about building confidence, fostering belonging, and setting up our people for long-term success. As a Customer Success Unit (CSU) Onboarding Program Manager on the Worldwide Learning Onboarding team, you'll play a pivotal role in delivering world-class, role-based onboarding experiences for our technical sales teams. Specifically, you'll lead the onboarding strategy for the Customer Success Unit (CSU), partnering closely with business stakeholders to design, evolve, and scale impactful programs. We're looking for a highly capable program manager with a track record of driving complex, high-impact initiatives and collaborating across teams. If you're passionate about learning, energized by innovation, and ready to help shape the future of sales skilling.We've got an amazing team and a startup, can-do environment. We are seeking an individual with a growth mindset and a track record of delivering excellence, leading from anywhere and managing through ambiguity. Are you up for the challenge? Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their highly qualified contributions each day. Join us and help shape the future of the world.
ResponsibilitiesCollaborate with business partners in the Customer Success Unit (CSU) organizations by aligning and adapting existing team practices, processes and tools and innovating new solutions as neededManage all aspects of the CSU onboarding programs for Worldwide Learning executing through program/project management excellenceContribute to our agentic-first onboarding strategyRepresent CSU customer-facing roles in existing and new virtual onboarding programs within our portfolio differentiating curriculum and experiences for maximum learner impactDevelop and maintain effective communications and relationships across your business partners and stakeholder community Drive innovation and experimentation into onboarding programs to drive high levels of engagement and efficacy with our learnersBe data-driven, focusing metrics and learner's experience in decision-making and shaping the learner experienceEmbrace uncertainty, take risks, and learn quickly from mistakes while looking to achieve more through technology and innovationOtherEmbody our culture and values | |