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Summary: Reporting to the Director, the
Manager plans and manages the key functions of billing. Oversees the daily
activities of the revenue cycle staff for Patient Financial Services. Key
responsibility is to ensure timely and compliant billing of all Brown University Health
claims. Responsibilities: Consistently applies the
corporate values of respect, honesty and fairness and the constant pursuit of
excellence in improving the health status of the people of the region through
the provision of customer-friendly, geographically accessible and high-value
services within the environment of a comprehensive integrated academic health
system. Responsible for knowing and acting in accordance with the principles of
the Brown University Health Corporate Compliance Program and Code of Conduct. Regularly collaborates with
Director and Senior Management in development and implementation of short and
long term administrative objectives and action plans of the department. In conjunction with Senior
Management, as appropriate: Hires, coaches and motivates
team; determines appropriate and effective performance metrics and staff
requirements for the department to run with efficiency, accuracy and
outstanding customer service. Implements and monitors staff productivity and
service performance metrics. Oversees and manages the daily performance of
billing staff Effects consistent application of
personnel policies and employee relations' activities as they pertain to
staff. Consult with personnel
representatives as needed to facilitate optimum results. Develops and implements department's
administrative support policies and procedures. Assists with development of all
the department's priorities, procedures and policies for Brown University Health. Develops processes and procedures
for the efficient and successful flow of interdependent information between the
billing team, other teams within patient financial services and teams outside
of patient financial services. Identifies the need for education
and/or feedback to practice providers and staff and helps develop processes and
educational materials. Responsible for establishing
policies relating to the revenue cycle. Plays a significant role in
long-term planning, including initiatives geared toward operational excellence. Assists in design, implementation
and optimization of billing system, making recommendations for changes as
necessary. Improves the operational systems,
processes and policies in support of organizations mission, specifically in
support of better management reporting, information flow and management,
business process and organizational planning. Stays abreast of industry
changes, educates staff on these changes and updates other members of the team
as appropriate. Promotes a team-oriented
environment that fosters effective collaboration within and outside of the
department. Serves as a resource to staff
members on all billing issues and responds to inquiries as necessary. Performs other duties as
assigned. WORK LOCATIONS/EXPECTIONS: After orientation at the
Corporate facilities, work is performed based on the following options approved
by management and with adherence to a signed telecommuting work agreement and
Patient Financial Services Remote Access Policy and Procedure.. * Full
time schedule worked in office * Full
time schedule worked in a dedicated space in the home * Part
time schedule in office and in a dedicated space within the home Schedules must be approved in
advance by management who will allow for flexibility that does not interfere
with the ability to accomplish all job functions within the said schedule. Staff are required to participate in
scheduled meetings and be available to management throughout their scheduled
hours. Staff must be signed into Microsoft
Teams during their entire shift and communicate with Supervisor as directed. Other information: BASIC KNOWLEDGE: Associate's Degree in Business,
Medical Billing or equivalent experience.
Bachelor's degree or equivalent work experience with demonstrated
results. Certification in procedural
coding (preferably CPC). EXPERIENCE: Minimum of 5 years related
experience and/or training, and 2 years related management experience, with
experience within a large integrated healthcare delivery system preferred. Epic experience highly desired. Broad knowledge in business
administration, finance and healthcare administration. Thorough knowledge of
third party commercial and governmental billing. High level of organizational and
interpersonal skills to interact with Senior Management on matters having
multiple and varying impact on department financial objectives and to respond
effectively to competing needs for resources. Managerial skills to develop and
supervise department support staff. WORK ENVIRONMENT AND PHYSICAL
REQUIREMENTS: Work is performed in a typical
office environment requiring extended periods of sitting, standing and walking. INDEPENDENT ACTION: Incumbent acts independently and
in accordance with policies and procedures, referring unusual problems to the
Director. SUPERVISORY RESPONSIBILITY: Supervises up to 50 FTEs. Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor. Location: Brown University Health Corporate Services, USA:RI:Providence Work Type: Full Time Shift: Shift 1 Union: Non-Union
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Lifespan
Jul 25, 2025