Business Analyst - DHS | USCIS (Remote)

The Business Analyst supports agile software development teams by delivering technical and tactical assistance that enables high-quality, user-focused solutions. This role requires strong collaboration, flexibility, and initiative. The Business Analyst serves as a liaison between business stakeholders and technical teams, ensuring clear understanding and alignment on project goals and requirements.

Impact:

The Business Analyst plays a crucial role working in aligning stakeholder expectations with the team's technical capabilities. By gathering requirements, managing product backlogs, and coordinating with internal and external teams, this role ensures that the product delivers maximum value. Their input helps optimize product delivery, identify risks, and continuously improve operations through data-driven insights and competitive research.

Responsibilities:

• Gather and maintain coherent, clear documentation to provide developers, product owners, leadership, and users a shared understanding of the purpose, function, and terminology of the app's features.
• Translate business needs into epics, user stories, process flows, and acceptance criteria for development teams.
• Define and support acceptance testing, definition of done, and value propositions.
• Identify and document project issues and risks; support resolution and mitigation and forecast solutions and cost implementation.
• Analyze competitive products and user needs to identify market opportunities.
• Develop operational rollout and support plans.
• Conduct business analysis research to enhance product efficiency and performance.
• Collect and analyze data to inform business decisions and product improvements.

Skills and Competencies:

• Have experience with Agile Coaching and Release Train Engineering (Required)
• Have a minimum of five (5) years of experience in the Information Technology field focusing on projects and UX Design specifically.
• Have experience with architecture & design experience, including at least three (3) years of experience providing Business Analysis expertise for enterprise applications on AWS.
• Experience using product management and ticketing tools (e.g., Jira, GitLab, Trello, Confluence, Tableau, Databricks, AWS).
• Excellent written and verbal communication with the ability to facilitate presentations and adjust messaging for technical and non-technical audiences
• Critical thinking and analytical problem-solving abilities.
• Ability to manage multiple workstreams in fast-paced, ambiguous environments.
• Strong organizational skills and attention to detail.
• Ability to influence others and build relationships across teams.
• Proficiency in Microsoft Office or Google Workspace/G Suite.

Additional Qualifications and Project-Specific Needs:

• Ability to obtain and maintain a Public Trust clearance.
• The ability to pursue learning to become a SME on decisions and processes from outside of the program, such as newly implemented regulations and executive orders, that will impact the work we need to complete; use that learning to provide context to the team.
• The ability to deeply understand the interrelationships of the app's features so that you can design testing documentation which accounts for new features' intended results and their potential downstream consequences.
• The ability to identify and document patterns in language and work processes so that they can be applied to new features, ensuring a sense of cohesion throughout the app.
• Have experience in conducting organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.

Physical Requirements:

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Life at Fearless

We're a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better-for everyone.

But great tech is just part of the story. What really makes us Fearless is our Purple Culture.

What Makes Us Purple?

Being Purple means you:

• Are valued as a whole person-not just a job title
• Get matched with work that plays to your strengths and passions
• Are supported by coaches, not micromanagers
• Have the autonomy and clarity to make decisions and drive impact
• Join a community that celebrates equity, curiosity, and innovation
• Do work that matters-every day

We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work-while making space for what matters to you outside of it.

We're proud to be an equal opportunity employer. At Fearless, we're building a workplace that welcomes and respects everyone-across race, gender, age, religion, identity, background, and ability.

Compensation at Fearless

Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless - regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate - is consistently paid fairly based on alignment to the needs and requirements of the role.

The salary range for this position is:

Minimum Salary: $62,161

Salary Midpoint: $77,702

Maximum Salary: $93,242

Hiring Range: $62,161 - $90,000

Benefits at Fearless

At Fearless, we take care of our team-because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.

For Full-Time Team Members (Starting Day One):

• Flexible, life-friendly schedules
• 100% coverage for our medical HSA plan + HSA contributions
• Dental & vision covered 100% for you and your dependents
• Competitive premiums for HMO/PPO and dependent coverage
• 401(k) with 4% match & immediate vesting
• Paid Parental Leave and 12 weeks paid FMLA
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave
• Up to 15 days for Jury Duty and Bereavement Leave
• Education, wellness, and tech allowances
• Referral bonus: $6K-$12K for each successful referral
• Pet insurance & discount plans
• Employee Assistance Program (EAP)
• Legal support, life insurance, disability coverage

Part-Time & Interns:

• 8.75 days of safe & sick leave annually
• Eligible for our 401(k) plan with employer contributions

Reasonable Accommodations

Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.

So, What's Next?

We've refined our hiring approach to make sure every team member is a great fit for Fearless-and that we're a great fit for you, too. If there's alignment, we'll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:

Introductory Interview

You'll connect with a recruiter to:

• Build rapport and get to know each other
• Review your experience and skills
• Talk through salary expectations and role details
• Set expectations for the rest of the process

Skills + Business Fit Interview

This is where we dig deeper to:

• Review findings from any technical assessments
• Walk through situational and values-based questions
• Explore how your approach aligns with Fearless culture and project needs

Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.