Digital Business Analyst

TEKsystems
$35.00 - $47.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Hawaii, Honolulu
Jul 24, 2025
Business Systems Analyst - Digital Banking Systems Location: Honolulu, HI (Hybrid - 2-3 days on-site as needed) At TEKsystems we are seeking a seasoned Business Analyst with a minimum of 5 years of experience in supporting client-server or SaaS applications, particularly within Digital Banking platforms such as Online Banking, Mobile Banking, and Online Account Opening. This role serves as the primary liaison for day-to-day operations, high-severity issue resolution, and production analytics. The ideal candidate will have strong operational BA experience, excellent communication skills, and a deep understanding of digital banking systems. Experience with or knowledge of ERP, CRM, or similar software systems may also be considered. Key Responsibilities: Operational Support (70%) * Act as the subject matter expert for Digital Banking Systems (e.g., Q2 platform). * Lead troubleshooting efforts for high-priority production issues. * Collaborate with cross-functional teams, vendors, and business units to resolve issues. * Maintain system interfaces and data integrations. * Update system parameters for new products, services, and security configurations. * Provide Tier 3 support and participate in 24x7 on-call rotation. * Escalate and manage production issues until resolution. * Test system releases and track issues prior to production deployment. * Maintain and update application documentation and training materials. * Conduct internal training sessions and mentor junior staff. * Ensure systems comply with regulatory guidelines and audit recommendations. Project Support (15%) * Approve business requirements and lead user acceptance testing. * Understand and support new releases and services. * Implement minor configuration changes and manage smaller projects. * Coordinate transition of new functionality from implementation to operations. Analytics & Reporting (15%) * Run reports and analyze data to identify patterns, discrepancies, and areas for improvement. * Provide insights to product management and business units for decision-making. Required Skills & Qualifications: * Minimum 5 years of Business Analyst experience supporting client-server or SaaS applications. * Strong operational BA experience in requirement gathering and documentation. * Excellent communication and stakeholder management skills. * Experience with digital banking systems (Q2) preferred. * Proven ability to lead issue resolution and cross-functional collaboration. * Familiarity with compliance, audit processes, and risk assessments. Preferred Skills: * Experience with PMO processes and project coordination. * Exposure to requirement gathering frameworks and tools. * Prior experience in financial services or banking environments. Join a dynamic team with opportunities for career growth and internal mobility. You'll play a key role in supporting and enhancing the bank's digital banking platform, gaining exposure to cutting-edge technologies and impactful projects. Pay and Benefits The pay range for this position is $35.00 - $47.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Honolulu,HI. Application Deadline This position is anticipated to close on Aug 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.