Manager, Revenue Management

Location Designation: Hybrid - 3 days per week

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of being there when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

* Hybrid - Bethlehem, PA (Remote on Mondays and Fridays; On-site Tuesdays through Thursdays)*

Role Overview:

We are seeking an experienced, forward-thinking Manager to lead a team of ASO Banking Analysts and Producer Licensing and Appointment Analysts. This is a leadership role combining strategic oversight with hands-on operational management. The ideal candidate will be adept at navigating a continuous improvement environment, leading through change, and driving both compliance and exceptional service delivery.

In this role, you will oversee client-facing operations that support financial processes and compliance within the Revenue Management Team. This includes ensuring accurate banking account setup and maintenance for Administrative Services Only (ASO) clients, as well as managing compliance with state regulations concerning producer licensing and appointments. You will collaborate closely with cross-functional partners and external stakeholders to deliver service excellence, mitigate risks, and enhance operational efficiencies.

What You'll Do:

Team Leadership & Operations

• Lead and manage a team of 10-12 Analysts focused on ASO Banking and Producer Licensing and Appointment operations.
• Provide performance feedback, coaching, and development to direct reports to build team engagement and expertise.
• Foster a culture of accountability, inclusion, and high performance aligned with organizational values.
• Ensure team coverage and operational continuity in support of business needs.

Metrics & Performance Management

• Monitor team performance to ensure adherence to service-level agreements (SLAs), compliance standards, and client satisfaction goals.
• Utilize dashboards, audits, and reporting tools to identify trends, measure accuracy, and improve overall performance.
• Set performance expectations and guide the team in achieving key departmental metrics.

Process Analysis & Improvement

• Identify opportunities for workflow efficiencies and process redesign.
• Lead efforts to standardize procedures, improve quality, and reduce manual processes.
• Leverage lean and continuous improvement methodologies to drive innovation and operational enhancements.

Project & Change Management

• Act as a change leader by guiding the team through transformational initiatives and system/process transitions.
• Participate in and/or lead projects supporting business growth, regulatory changes, and systems implementation.
• Serve as a subject matter expert to support enterprise-wide and departmental initiatives.

Stakeholder Collaboration & Escalation Management

• Serve as an escalation point for internal teams, clients, and external partners, resolving issues with professionalism and urgency.
• Build and maintain productive relationships with Banking Partners, Compliance, New Business teams, and Producers.
• Deliver high-quality communications and training sessions to ensure stakeholder understanding of processes and requirements.

What You'll Bring:

• Bachelor's degree in accounting, Finance, Insurance, or a related field preferred.

• Demonstrated experience in business process analysis, continuous improvement, or change management required.
• Familiarity with group insurance products, ASO banking, and compliance in producer licensing is highly desirable.
• Strong understanding of internal controls, audit standards, and account reconciliation practices.
• Excellent problem-solving, research, and analytical skills with an initiative-taking and customer-focused approach.
• Outstanding communication and documentation abilities; capable of translating complex processes into clear steps.
• Comfortable working independently and collaboratively in a fast-paced, evolving environment.
• Proficient in Microsoft Office Suite (Excel, Word, Access, PowerPoint); data analysis skills a plus.

• A commitment to embracing modern work practices and a continuous improvement mindset.

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Pay Transparency

Salary range:$85,000-$110,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID:92227

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