Field Service Tech

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment as well as EAS equipment. As skill progresses as do the opportunities for advancement throughout Johnson Controls.

How you will do it:

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.

• Keep track of service calls via computer, perform services on various video products, EAS equipment and RFID equipment.

• Maintain record of hours worked, accounts serviced and administrative time.

• Maintain an accurate parts inventory at levels that insure a first-time fix.

• Responsibly operate company vehicle to and from service calls.

• Demonstrate and train customers on how to use their equipment properly.

• Update direct manager concerning customer's satisfaction, any potential sales opportunities or recurring problems.

• Take care of other tasks as needed

What we look for

Required:

• High School Diploma or GED

• Associates degree in electronics preferred - can be substituted for a formulized training program from a technical college, university, or military equivalent. Certifications are also accepted.

• Must have a valid driver's license

• General knowledge of electronics required.

• State Licensing as required. (State Dependent)

• Must have a mechanical aptitude and be able to use hand and power tools.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Strong organizational skills, positive attitude, and an ability to learn quickly.

• Must be capable of working independently or as a team

• Functional and practical comprehension of MS Office and PC skills.

• Confident, articulate, and professional speaking abilities

• Ability to travel and work overtime as needed.

• Ability to review plans, diagrams, and flow charts, as well as all tools to capture the work processes associated with executing the project plan - preferred.

• Complete Basic EAS/Video new hire classroom certifications

• Complete RFID Basic Certification

• Demonstrate the ability to work independently solving higher level of trouble shooting skills