Inside Sales Associate (Hybrid)

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control -IQ+ technology - an advanced predictive algorithm that automates insulin delivery.

But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

WHEN & WHERE YOU'LL WORK:

Hybrid: This role will be a mix of in-office work and remote work. This position is expected to be in office 5 days a week to start, for training and onboarding with future potential to transition to a more flexible working arrangement based upon performance.

A DAY IN THE LIFE:

• Manage pipeline and lead follow-ups with increasing autonomy and sales discipline.
• Tailor sales messaging based on emotional and clinical context to deepen engagement.
• Explain pump benefits based on patient lifestyle and therapy type (T1D/T2D).
• Navigate insurance complexity, including co-pays, DME vs. pharmacy options.
• Handle common objections regarding therapy transition, device anxiety, or affordability.
• Proactively engage prescribers to confirm documentation and guide them through Rx process
• Use CRM effectively with follow-up sequences and personalized messaging.
• Reflect on own performance and course-correct based on metric trends.
• Track patient cohorts and refine messaging by type (e.g., active adults, caregivers).
• Mentor Specialist 1s in areas like messaging, empathy, and pipeline tactics.
• Demonstrate the ability to independently manage patient concerns, identify workflow blockers, and deliver personalized, persuasive conversations.
• Leverage playbooks and CRM tools to prioritize leads based on coverage, conversion likelihood, and patient readiness.
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Representative Behaviors and Expectations:

• Tailor communication to patient needs and lifestyle, moving beyond scripted talk tracks.
• Describe pump benefits with clinical or lifestyle relevance for T1D/T2D customers.
• Clarify co-pay responsibilities and payment routes with confidence.
• Identify and remove barriers to sale using strategic pipeline management.
• Adjust tone and format of outreach depending on customer profile and stage.
• Initiate contact with prescriber offices to ensure timely and complete documentation.
• Address routine objections (e.g., cost, fear, device management).
• Create follow-up sequences in CRM and monitor pipeline progress.
• Use personal performance data to adjust tactics for better conversion.
• Organize daily activities based on lead status and patient potential using team-defined workflow guides
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WHAT YOU'LL NEED:

1. Knowledge, skills & abilities:

• Strong knowledge of diabetes, insulin pump therapy, continuous glucose monitoring, and unmet needs in diabetes care.
• Expertise in durable medical equipment policies, health insurance providers, and reimbursement processes related to diabetes supplies.
• Exceptional phone-based communication skills to resolve issues, answer questions, and persuade customers per department protocols.
• Proven ability to apply advanced sales techniques and product knowledge to alleviate customer concerns and drive sales.
• Skilled at mentoring peers, promoting team cooperation, and contributing to team success.
• Adept at identifying process improvements and advocating for change to enhance business performance.
• Advanced computer competency, including MS Office, internet navigation, and CRM systems; experience with call-handling phone systems preferred.
• Effective call-handling skills with a track record of excellent customer service based on measurable metrics.
• Bilingual English/Spanish preferred.

2. Minimum certifications/educational level:

• Bachelor's Degree or equivalent combination of education and applicable job experience.

3. Minimum experience:

• 3 years recent experience interfacing with customers in a sales support role including a combination of:

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  • Experience in field sales or tele-sales experience in medical device, technology, or similar field.
  • Experience being accountable for sales quotas in a challenging, fast paced, changing environment.
  • Experience in patient diabetes education.
  
  
  
  

• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Previous experience drafting letters of medical necessity.
• Knowledge of diabetes is required.

WHY YOU'LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

COMPENSATION & BENEFITS:

The base pay for this position is $24.47 - $27.70 per hour plus eligibility for quarterly incentive rewards with a target earning potential of $50,897.60 - $72,616.00 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package and a robust benefits package.

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

REFERRALS:

We love a good referral! If you know someone who would be a great fit for this position, please share!

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

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