Senior Manager Data Analytics Delivery

Oversees the data-to-day responsibilities of a team focused on creating Enterprise-class data assets reports, visualizations, dashboards, and metrics that provide business insight and aid business decision-making. Assets will include (but not limited to) reports, visualizations, dashboards, and data extracts. Ensures meaningful quantitative or qualitative analyses is provided addressing impactful business issues or questions, combined with subject-matter expertise to deliver coherent, insightful takeaways comprehensive read-outs, and advice/recommendations grounded in what our data is telling us. Does all of the above by recruiting, retaining and enabling team members to do their best and most meaningful work with a supportive and team-driven approach to delivering value to our customers and stakeholders.

Minimum Education

• Bachelor's Degree (Required)
• Master's Degree (Preferred)

Required Skills/Knowledge

• Proven ability to lead and manage teams, provide coaching, and deliver constructive feedback.
• Strong collaboration, team-building, and conflict management skills across cross-functional groups.
• Skilled in communicating complex findings clearly to executives and stakeholders; strong presentation and facilitation abilities.
• Demonstrated negotiation skills and ability to influence and align teams with organizational goals.
• Proficient in Microsoft Fabric, Azure, and Databricks for enterprise-scale data and analytics solutions.
• Experience with EHR systems and healthcare data workflows, governance, and compliance.
• Technical expertise in Microsoft Visio, user flows, and workflow design.
• Strong foundation in analytical techniques, including business, risk, root cause, and statistical process analysis.
• Adept at adapting to changing priorities and leading teams in dynamic, fast-paced environments.
• Excellent verbal and written communication skills with the ability to collaborate effectively with peers and senior leadership

Required Licenses and Certifications

• This position requires that the appropriate EPIC certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training or obtained prior to hire or demonstrated through work experience. 180 Days (Required)

Functional Accountabilities
Strategic Leadership & Direction

• Define and execute the data and analytics strategy aligned with enterprise healthcare goals, leveraging Epic EHR data (e.g., Clarity, Caboodle, SlicerDicer) to drive clinical, operational, and financial insights.
• Set direction for the analytics team and operationalize key strategic initiatives as defined by senior leadership.
• Identify and evaluate new technology opportunities that enhance enterprise-wide analytics capabilities and align with organizational priorities.

Stakeholder Engagement & Solution Design

• Partner with clinical, operational, and business stakeholders to identify and prioritize analytics requirements based on resource availability (budget, timeline).
• Manage the end-to-end design and development of scalable, reliable data solutions that meet business needs and comply with governance standards.
• Translate complex Epic data into actionable insights and communicate findings clearly to both technical and non-technical audiences.

Delivery Oversight & Governance

• Oversee the day-to-day operations of the analytics department, ensuring timely delivery of Epic-based reports, dashboards, visualizations, and data extracts.
• Lead and review the work of the team to ensure high-quality, impactful outcomes aligned with departmental goals.
• Uphold and maintain governance of departmental processes and design patterns to ensure consistency, scalability, and compliance.
• Ensure all work is completed within established budgets and timelines, and that policies, practices, and procedures are understood and followed.

Insight Generation & Impact

• Ensure the team delivers meaningful quantitative and qualitative analyses using Epic data to address key business and clinical questions.
• Combine data analysis with subject-matter expertise to produce coherent, insightful takeaways and actionable recommendations.
• Lead change efforts and refine procedures to improve outcomes and ensure sustainable improvements in analytics delivery.

Team Leadership & Development

• Recruit, hire, and onboard new team members; manage training and development of existing staff.
• Conduct performance reviews and provide ongoing coaching, leadership, and technical guidance.
• Share knowledge and develop staff capabilities to strengthen understanding of healthcare business issues and analytics best practices.
• Inspire and motivate team members by clearly communicating organizational objectives and fostering a collaborative, high-performance culture.

Compliance & Quality Assurance

• Ensure compliance with HIPAA, data governance policies, and ethical standards in the use of Epic patient data.
• Collaborate with IT, compliance, and data governance teams to maintain data quality, security, and integrity.
• Manage the full software/solution development lifecycle for analytics products, from requirements gathering through deployment and support.