Product Operations Manager

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Avaya is seeking a results-driven and collaborativeProduct Operations Manager to support the Product Management organization in driving operational excellence, enabling agile practices, and optimizing product delivery. This role plays a critical part in scaling our operating model and aligning product strategy with execution.

Key Responsibilities

Strategic Operations Leadership

• Partner with Product Management to operationalize intake and prioritization processes for strategic portfolio initiatives.
• Lead tooling implementation, process design, training, and ongoing support to drive operational consistency and transparency.
• Support product simplification and portfolio rationalization initiatives to streamline and align offerings with business priorities.

Process Transformation & Agile Excellence

• Lead cross-functional initiatives to identify, design, and implement scalable operational processes that support agile product development.
• Facilitate key product operations routines, including roadmap planning, backlog management, prioritization sessions, and feature refinement.
• Foster a culture of continuous improvement by enabling teams to identify and resolve operational pain points and inefficiencies.

Project & Stakeholder Management

• Manage a portfolio of operational projects with a focus on execution, alignment, and timely delivery of results.
• Build trusted relationships and influence stakeholders across all levels of the organization, including senior leadership.
• Deliver clear and impactful communications to articulate operational challenges, solutions, and recommendations.

Analytics & Reporting

• Oversee reporting and analytics for Product Management, including VOC reporting, operational metrics, and delivery performance via tools like Productboard.
• Act as a liaison for cross-functional reporting and analytics, providing insights to support data-informed decision-making.
• Proactively identify and monitor performance trends, bottlenecks, and areas for improvement.

Operational Excellence

• Engage in hands-on problem solving to identify root causes of operational issues and implement practical, effective solutions.
• Influence change across a matrixed organization through strong communication, collaboration, and problem-solving skills.

* Drive operational rigor and promote consistency in practices, documentation, and execution.

• 5+ years in product operations, product management, or similar operational roles in technology or software organizations.
• Demonstrated success in leading process improvements and scaling operational initiatives.
• Experience with product management platforms (e.g., Productboard, Jira, Confluence).
• Familiarity with Agile methodologies and hands-on experience facilitating agile practices.
• Background in SaaS, CCaaS, or enterprise software environments preferred.

Key Skills & Competencies

• Strong analytical and data interpretation skills with experience in metrics-driven reporting.
• Excellent project management and organizational capabilities; able to manage multiple initiatives concurrently.
• Effective communicator with experience presenting to and collaborating with executive leadership.
• Ability to lead through influence in cross-functional, matrixed environments.
• Proven problem-solver with experience in process design, documentation, and training delivery.

Technical Proficiency

• Proficiency with analytics and reporting tools, and understanding of VOC programs and feedback loops.
• Solid understanding of product lifecycle, agile development, and delivery frameworks.
• Familiarity with workflow automation and process optimization solutions.
• Experience with strategic planning and portfolio management tools.

Personal Attributes

• Self-starter with high initiative and a bias for action.
• Strong collaborator with excellent interpersonal and relationship-building skills.
• Adaptable and comfortable in a dynamic, fast-paced environment.
• Detail-oriented with a passion for operational excellence and process improvement.

* Lifelong learner committed to continuous improvement and innovation.

The pay range for this opportunity is from $111,000 to $154,000 + performance-related bonus + benefits.

This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, competencies, and location.

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