Princ Engr-Ntwk Assur

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We are seeking a highly motivated and versatile professional to join our team as a Principal Engineer - Network Assurance. In this role, you will provide subject matter expertise and assistance to internal teams, resolving technical issues related to Nokia RAN products and services. This includes troubleshooting, diagnosing, and resolving complex network and system problems to ensure high system availability and performance.

Key Responsibilities:

• Troubleshooting and Problem Solving: Diagnose and resolve technical issues related to Nokia products and services, often involving complex network and system configurations.

• Customer Interaction: Provide technical guidance and support for Field Engineers, ensuring their needs are met and issues are resolved promptly.

• Collaboration: Work closely with cross-functional teams (e.g., Maintenance Engineering, Field Engineers) to escalate and resolve complex issues, share knowledge, and improve processes.

• Documentation and Knowledge Base: Contribute to the creation and maintenance of technical documentation, knowledge articles, and best practices for efficient issue resolution.

• Network Element Support: Troubleshooting performance, stability, and operational issues related to network elements across various technologies (4G, 5G).

• Emergency Support: Participate in on-call rotations and provide emergency support to address critical system outages.

• Root Cause Analysis: Conduct root cause analysis (RCA) for major incidents and contribute to preventative measures.

• Training and Mentoring: Train and mentor other support teams, enhancing their technical expertise and customer service skills.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience Nokia Airscale 4G Architecture, as well as end-to-end call flows

• Experience with Verizon tools to monitor KPIs, alarms, messaging to troubleshooting call processing, and performance issues

• Ability to review and troubleshoot eNB/cell/Market level KPIs where needed and provide recommendations for resolution.

Even better if you have one or more of the following:

• Knowledge of Tier 1/Tier 2 troubleshooting for Nokia Airscale and Flexizone BBUs and all the radios

• Knowledge of the Nokia OAM platforms (NSP, Manta Ray)

• Ability to review and troubleshoot eNB/cell/radio level alarms and provide recommendations for resolution

• Ability to pull L1/L2/callp traces from the Nokia eNB as applicable to root cause issues

• Ability to run Network Audits and run Config changes across Markets if needed

• Knowledge with SME end-to-end Nokia RAN Product portfolio and Architecture (Airscale BBUs, Flexizone, Nokia, and fALU Radios)

• Ability to quickly learn and adapt to Verizon monitoring tools (xPT, RTT, TrueCall, Irisview) and Nokia Tools (WPS, WebEM, NSP) used to troubleshoot and resolve any issues that are seen on Nokia RAN

• Understanding Verizon 4G and 5G NSA Network end-to-end Architecture

• Knowledgeable in inter-vendor Configurations where Nokia 4G eNB anchors Samsung 5G products

• Experience with Verizon/Nokia GPLs and Key Features on Nokia 4G deployed in Verizon Network

• Experience with Nokia CLI on the Airscale eNBs

• Experience with Network Standards 3GPP

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.