Sales Development Representative

Description

Sprout Social is looking to hire a Sales Development Representative to the Sales & Success team.

Why join Sprout's Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We're a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including General Mills, Make-a-wish Foundation, Honda and Edelman. And the real kicker? You get to design your own career and follow the path that's best for you. Wherever you want to go, we're committed to helping you get there.

What you'll do

• Generate new business by qualifying and nurturing inbound leads as well as participating in outbound campaigns.
• Use inbound selling best practices to identify customer pain points while driving the value of our product
• Consistently learn and apply coaching related to sales strategy and processes

What you'll bring

We're looking for a customer-focused, highly motivated, and driven individual with a desire to grow and advance a career in sales. If you have a proactive customer first mentality with the passion to demonstrate Sprout's commitment to being a joy to do business with, we'd love to talk to you!

The minimum qualifications for this role include:

• Relevant work/internship experience in sales - client-facing, consulting or marketing
• Ability to work from Sprout's Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs

Preferred qualifications for this role include:

• Exceptional organizational, presentation, and communication skills - phone, email, and webinar
• Technical expertise and ability to acquire knowledge of new products
• Driven to succeed and ability to work in a fast-paced environment

How you'll grow Within 1 month, you'll plant your roots, including:

• Complete Sprout Social's new hire training & onboarding program alongside other new Sprout team members. You'll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them.
• Begin developing familiarity with our business, platform, and applications, as well as our company's key metrics.
• Acclimate yourself with the day to day responsibilities of Sprout's Sales Development team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.
• Begin receiving inbound leads and start your three month ramp to full quota (primary metric is sourced opportunities).

Within 3 months, you'll start hitting your stride by:

• Create a professional and engaging first impression with our prospects.
• Thoroughly qualify inbound leads and collaborate with Account Executives for a smooth prospect experience.
• Prioritize leads and position relevant product features to solve business needs.
• Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations.
• Manage follow-up with calls-to-action to consistently build a sales pipeline.
• Meet activity and pipeline goals on a monthly basis.
• Consistently contact new leads with a sense of urgency and master clearing out your queue.

Within 6 months, you'll be making a clear impact through:

• Consistently achieve your opportunity and revenue targets.
• Become an expert in all things social media, including advanced listening and employee advocacy.
• Have mastered the use cases of successful customers across different verticals and sophistication on social media.
• Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas.
• Step up as a leader in the Sales Development organization by mentoring new hires.

Within 12 months, you'll make this role your own by:

• Have mastered the necessary skills needed to work a consistent inbound funnel, including time management, sense of urgency, and prioritization.
• Be a leader on the floor by sharing best practices and ways that you have been successful as an SDR.
• Ready yourself for an Account Executive role by taking part in numerous mentorship and coaching opportunities to level up your career.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We're proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment-your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago's Loop and downtown Seattle

This role's minimum On Target Earnings ("OTE") is $72,000 USD annually. OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout's equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout's company's 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers "Flexible Paid Time Off" and ten paid holidays. We have outlined the various components to an employee's full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

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