AI Interaction Designer / AI Experience Architect

Informa is one of the world's leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide.

Informa Connect, is the world's leading facilitator of knowledge sharing and business connections. We connect communities around our leading brands, through year round provision of high quality digital and face to face content, networking and professional development and learning opportunities. We provide the highest-quality content and thought leadership alongside platforms for connecting and collaborating, giving our customers real advantage. We are the world's largest events producer with several thousand events annually welcoming 150,000 delegates in over 70 countries.

Technomic has provided foodservice clients around the globe with the research, insights and strategic consulting support they need to enhance their business strategies, decisions and results. Our services range from major research studies and management consulting solutions to online databases and simple fact-finding assignments. Our clients include food manufacturers and distributors, restaurants and retailers, other foodservice organizations, and various institutions aligned with the food industry.

This role is based in Chicago, IL.

We are seeking an experienced AI Interaction Designer/AI Experience Architect to join our team. In this role you will be instrumental in designing and optimizing conversational AI experiences for our B2B AI platform. You will combine technical expertise in AI systems with strong user experience design test skills to create intuitive, effective AI interactions that drive business value.

Key Responsibilities

• Design, develop, and curate high-quality question-answer pairs to train our B2B AI systems on proprietary data
• Create comprehensive prompt libraries tailored to different personas, use cases, and business contexts
• Drive AI adoption across the organization through effective prompt engineering and user experience design
• Analyze AI interaction patterns and optimize conversation flows based on user feedback and performance metrics
• Collaborate with data science, product, and business teams to align AI capabilities with business objectives
• Document best practices for AI interaction and establish standards for prompt engineering
• Conduct regular testing and quality assurance of AI responses and conversation flows

Required Qualifications

• 3+ years of experience in UX design, conversation design, or related field with focus on AI/ML systems
• Demonstrated expertise with multiple conversational AI models (e.g., GPT-4, Claude, Llama, Bard)
• Proficiency in SQL for database querying and data analysis
• Experience creating training datasets for machine learning models
• Strong understanding of prompt engineering techniques and best practices
• Excellent written communication skills with ability to craft clear, concise, and contextually appropriate content
• Experience designing for different user personas and business contexts

Preferred Qualifications

• Background in natural language processing (NLP) or computational linguistics
• Experience with RAG (Retrieval-Augmented Generation) systems
• Knowledge of semantic search and vector databases
• Familiarity with AI evaluation frameworks and metrics
• Experience in B2B software environments
• Portfolio demonstrating successful AI interaction design projects

Skills & Attributes

• Creative problem-solver with strong analytical thinking
• Detail-oriented with excellent quality control
• Ability to translate complex technical concepts into user-friendly experiences
• Collaborative team player who can work effectively with technical and non-technical stakeholders
• Passion for emerging AI technologies and their practical applications
• User-centered design approach with empathy for end-user needs

This posting will automatically expire on Aug 12, 2025.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say atLifeAt.Informa.com

Our benefits include:

• Freedom & flexibility:colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community:a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact:take up to four days per year to volunteer, with charity match funding available too
• Career opportunity:the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out:15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world
• The salary range for this role is $65K-$80K/YR based on experience.

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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