Customer Service Coordinator

Staffmark Group
$19.00-$23.00
life insurance, vision insurance, paid time off, paid holidays, 401(k), retirement plan, employee discount
United States, Washington, Auburn
Jul 18, 2025
Staffmark is hiring Customer Service Coordinators for overnight roles supporting logistics operations in Auburn, WA! If you're detail-oriented, thrive in fast-paced environments, and have strong communication skills, this is a great opportunity to grow in a role that blends customer service with behind-the-scenes operations support. Pay Range: $19.00 - $23.00 per hour (based on experience) Shift Options: Sunday-Tuesday + every other Wed Thursday-Saturday + every other Wed Start Time: 11:00 PM (Overnight shift) 7-9 am Start time \| 5 days a week \| Monday-Saturday (Kent,WA) What You'll Be Doing In this role, you'll provide critical support by monitoring and relaying information between drivers, warehouse staff, and customers. We're looking for individuals with excellent communication skills and a customer-first mindset. Responsibilities: Monitor communication between drivers and warehouse teams Track real-time driver activity and provide updates using systems like: , Samsara (GPS), TotalVis, Ortec Respond to emergency road calls and assist with issue resolution Maintain logs and records of events and incidents Relay accurate, timely information to customers and internal teams Ensure compliance with DOT regulations and company policies What We're Looking For Excellent verbal and written communication skills At least 1 year of experience in customer service or a related role Strong computer skills and the ability to learn new software quickly Dispatch or logistics experience is a plus, but not required Comfortable using or learning dispatch and tracking tools (training provided) Willingness to work overnight shifts and alternating schedules for additional hours Why You'll Love This Job: We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses. Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity. The state of Washington Equal Pay and Opportunities Act requires employers in the state of Washington to disclose the following information. The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our Privacy Notice for Candidates and Employees/Contractors, click here. By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark