Director - IT Service Delivery North America

Are you looking for that next step senior leadership role of being a North America IT leader with end-to-end delivery responsibility in a global multibillion dollar enterprise company? Are you looking for an opportunity to live in Raleigh, North Carolina?

Are you inspired and looking for an enterprise company that is investing and committed to our digital transformation journey and executing this in IT right now with big plans to transform our organization over the next 5 years?

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a North America HUB IT Service Delivery Manager. The role will be based in our North America HQ in Raleigh, NC. The role is responsible for multiple factories and offices in USA, Canada, and Mexico for end-to-end IT service delivery.

This role is accountable for overall North America IT contribution and value-add to the business, translating business goals into IT landscape and ensuring effective implementation in partnership with Functional/North America organization. You support development and ensure communication and compliance of IT strategies/activities to maximize efficiency for North America/Factory IT and Business processes for technology tools.

Job Role Overview:

As Director - IT Service Delivery North America you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories.
Youare providing the interface to the business, consulting with the North America Business Unit leads, IT stakeholders and application owners within the business on IT-related topics. This position is a stakeholder facing role and requires management of expectations within thebusiness.
Youleada multi-national team of managers and/or IT Specialists, providing appropriate and efficient ITSolutions/ITServices to a defined geographic area/Region, possibly manage hosted IT resources and support global IT projects in respect of regionalimplementation. Act as an ITBusiness Partner for the related geographical management or for the appropriateregional management.

Your Responsibilities

* Leada multi-national team of managers providing appropriate and efficient ITSolutions/ITServices to a defined geographic area/Region and support global IT projects in respect of North America

* Implementthe global standard IT operating model, overseeService and Project Delivery, and ensure thatthe business voice is an integral part of the PGIT operating model

* Accountable for development and managementof an organizational entity for delivering ITservices, solutions, and activitiesin North America

* Accountable for end-to-end IT service delivery including onsite services, IT/OT Cybersecurity, business applications, infrastructure service delivery, day to day operational management at the sites, and overall digital transformation of factories.

* Aggregate demands for new and improved ITInfrastructure services required by the businessand ensure overall business satisfaction withexisting Infrastructure services

* Collaborates with the Business Unit ITManagement,IT stakeholder and 3rd Party IS Suppliers and across Hubs

* Is accountable for theassigned Country scope towardsHitachi Energy Business andfunctions that delivery of business processes/projectssupporting IS systems/projects is aligned toBusiness andfunctions needs, resulting in improved efficiency,effectiveness, quality and/or operational functionality.

Your Experience:

* Bachelor's Degree(preferablyEngineeringorComputerScience) or 10+ Years senior manager experience in IT delivery management role across regional geographies. Role requires employee to be USA Citizen or USA Permanent Resident.

* 5+years experiencein IT delivery management role across regional geographies

* 5+years experience in manufacturing operations methods, process, and change management.

* 5+years experience in project management of complex global projects including IT system integration

Tools:

* MS Office Products-Excel, Word, Sharepoint, Teams, Outlook

* SNOW Service Now Enterprise IT Management Platform.

* Business IT Internal Applications and tools

* SAP S4Hana

* Information/Data & Analytics/Business Intelligence

Methodologies

* ITIL 4 Preferred

* L6S Lean 6 Sigma Certified

* Project Management