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Job Description: Job Summary: The Payment Operations Manager leads and supports the Payment Operations department. The manager will implement strategies to improve efficiencies, communication, and ensure daily operations are completed in a timely manner, accurately, and within compliance. Monitor industry changes and make recommendations for implementation into the EFT Services strategies. Provide direction and assistance to the EFT Services staff; through motivation and sound leadership skills. The Payment Operations Manager must be knowledgeable in all functional areas of the department and will handle staffing duties and hold responsibility for more complex duties.
Stay abreast of daily operations in the department's functional areas to ensure that work is completed in an accurate and timely manner. Communicate any problems, concerns, or critical issues to the VP/Operations. Act as strategic contact and/or Subject Matter Expert for all internal and external partnerships and projects that impact or process through EFT Services. Sets goals, implements plans, and actively coaches team to ensure continuous improvement of departmental functions, holding each employee accountable for their performance. Effectively manage all functions of Payment Operations. Areas include: share drafts, Automated Clearing House (ACH) for deposits and payments, mobile deposits, wire transfers, online and phone loan payments, stop payments, mail and Social Security verification. Serve as system administrator or all area systems for retail and business members. Systems include: Image Center, FedLine, SSI, Ensenta, Paymentus WireXchange and Harland for retail and business members. Identify opportunities to optimize payment offerings, processes, service levels, and system development to support the credit union's strategic initiatives. Assists in the implementation of new policies or procedures, products, programs, and training to optimize internal and external member experience. Ensure proper reporting pertaining to areas of responsibility. Prepare, analyze, and report monthly data and trends. Report economic and competitive changes within the service area that could influence Payment Operations and growth and/or needs and attitudes of staff and community to VP Operations Support. Make recommendations as necessary on these findings to enhance operations. Lead and coordinate document collection and discussions for periodic audits relating to EFT Services.
Ensure retention of all necessary settlement and processing documents in accordance with VACU Record Retention Schedule. Serve as a resource and point of contact for the Deposit Strategy committee and projects associated with the department. Delegate work assignments as appropriate to enhance knowledge and cross training within department. Maintain a strong knowledge of all functions of the department and ability to perform those functions as needed. Acts as a steward for "People Standards" to enhance internal and external member experience and service levels in daily operations. Comply with all federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Act. Comply with all fair lending laws and the prohibitions enumerated in the Credit Union's lending policy. Actively supports the mission, vision, and core values of the Credit Union to deliver excellent service. Manage the recruitment process, as needed (includes overseeing the training of new hires).
Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
Qualifications: Knowledge and Experience:
College degree preferred and/or equivalent combination of education and relevant work experience is acceptable. AAP Certification required or the ability to obtain within 2 years of start date. Extensive knowledge, experience and understanding of ACH rules and guidelines required Extensive wire transfer, payroll and other EFT related experience required. Experience with a credit union or other financial institution required. Previous experience training others on work processes preferred. Some accounting knowledge preferred. Demonstrated leadership experience required. Experience with a credit union or other financial institution required.
Skills and Abilities:
Proficient computer and keyboarding skills (including internet navigation & Microsoft Office tools) Ability to prioritize and handle several simultaneous tasks Sound judgment and decision making skills Ability to work independently in conjunction with leading a team Excellent oral and written communication skills Ability to accurately work with detailed information Demonstrates flexibility in adapting to change Strong analytical competence Excellent organizational skills Ability to problem solve with deductive reasoning Handle multiple priorities concurrently (daily issues, short term and long term projects).
Physical Requirements:
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Member One Federal Credit Union
Jul 18, 2025