Solutions Engineer - M365 Power Platform Developer

Salary range is $78k to $155k, with a midpoint of $108k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:
The Solutions Engineer is responsible for determining requirements, designing, developing, debugging, testing, and implementing technical solutions using existing and emerging technologies, particularly on, but not limited to, the agency's Microsoft/Office 365 platform applications such as Power Apps, Power Automate/Flow, Power BI, Teams, SharePoint Online and other productivity, collaboration, and document management applications as needed.

This role collaborates with end users and cross departmental IT and business teams to build and implement new systems to solve business problems and help focus and align IT services and business needs. This is a hands-on technical role.

ESSENTIAL FUNCTIONS:
The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Implement and configure functional Office 365 Platform solutions based on business objectives and requirements.
• Develop workflow and process automation solutions on Office 365 Platform Services as necessary.
• Integrate Office 365 with other systems using a variety of integration technologies and techniques.
• Participate as team resource on projects to collaborate with users and IT resources to identify and develop functional and process requirements, and review and advise on solution recommendations.
• Coordinates with software vendors to understand optimum platform and software configurations and usage, to achieve application functional and process requirements based on vendor recommendations and best practices.
• Facilitate the translation of business objectives and requirements into functional solutions using Agile and Waterfall methodologies as appropriate.
• Prepare and document requirements, solution diagrams, flowcharts, layouts and test plans.
• Analyze, define, estimate, and document work Level of Effort.
• Design, develop, test, debug, and implement technical solutions based on existing and emerging technologies.
• Communicate concisely and effectively to address questions while providing subject matter expertise.
• Respond to critical or changing priorities.
• Explain complex technical solutions to technical and non-technical audiences.
• Connect technological solutions with user and agency needs.
• Develop innovative technical approaches as complete solutions to business problems.
• Provides support of implemented solutions; oversees account management, account creation, changes and deletion; performs application & technical process support, error support (troubleshooting), and enhancement support; and performs maintenance and system security as required/needed.
• Participates in preventative maintenance weekends and after-hours maintenances (as needed) to ensure patches and critical updates are applied to the infrastructure servers; documents work performed and maintains accurate change management records; updates system documentation and process documentation as needed.
• Drive problem investigations and resolution as required.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's Degree in Computer Science, Information Technology, Business Management/Administration, or closely related field. Four years of information technology experience that includes hands-on Microsoft Power Platform application development, and platform architecture and administration, Or an equivalent combination of education and experience.

Preferred Licenses or Certifications:

• Microsoft 365 Certified: Fundamentals
• Microsoft Certified: Power Platform App Maker Associate
• Microsoft Certified: Power Platform Developer Associate
• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Power BI Data Analyst Associate
• ITIL v3 or v4 Certification.

Required Knowledge and Skills:

• Office 365 Power Application and Power Automate, platform, client/app and browser user interface solution configuration and application development.
• Office 365 Power Platform administration, architecture and operational support practices and processes.
• Thorough understanding and experience implementing Power Platform application features, configurations, integrations as well as boundaries and constraints.
• Office 365 Power BI report and dashboard development in support of the Power Applications.
• Participating and aligning to development team processes, standards, and best practices.
• Participate in our Citizen Development Learning communities through governance, standards and engagement in learning/sharing.
• Understanding of Agile/Scrum practices
• Scripting Languages: JavaScript, HTML, and CSS
• Active Directory Object Administration and Management.
• Experience developing and troubleshooting of Office 365 PowerShell scripting.
• A working knowledge of a broad set of content & collaboration technologies including, MS Office 365 tenant solutions including but not limited to Exchange, Teams, SharePoint Online, OneDrive for Business and Microsoft Retention, eDiscovery and Information Protection Services.
• Systems integrations, such as web services, API's, SOAP, Add-Ins, etc.
• Business process design.
• System integration techniques and programming.
• Information Security and Compliance.
• ITIL and Change Management principles.
• UI and UX principles.
• Databases, including SQL and schemas.
• Business Intelligence and data management best practices.
• Knowledge of IT applications, processes, software, and equipment.
• Computer literacy with Microsoft Office products, such as Project, PowerPoint, Excel, and Visio.
• Exceptional listening, verbal and written communication skills.
• Ability to work in a team and communicate effectively.
• Establishing and maintaining working relationships with other staff, management, vendors and outside entities.
• Requirements elicitation.
• Efficient process definition and implementation.

Preferred Knowledge and Skills:

• Other third-party tools for eSignature, workflows, and forms, such as Adobe, QuickBase, and Agile Point.
• ServiceNow for managing incidents, requests, and change management.
• SQL authoring and data modeling.

Physical Demands / Work Environment:

• Work is performed in a standard office environment.
• This position is responsible for detail design work including creating and updating custom application user interfaces. May be subject to seeing.
• Position includes 24-hour on call program; position is responsible for providing support and solutions when critical incidents occur.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.