DHS TANF CASE MANAGER - 07082025- 69202

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, DAVIDSON COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0014495_DHS_TANF_Case_Mgr_Davidson_072125.pdf

This is a hybrid position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree and three years of full-time professional eligibility determination or career development/counseling experience.

Substitution of Experience for Education: Full-time professional eligibility determination or career development/counseling work experience may be substituted for the required education on a year-for-year basis.

Substitution of Experience for Education: Full-time para-professional experience as an Eligibility Assistant for the Department of Human Services or as a contractor serving in this capacity may be substituted for the required education on a year-for-year basis.

Substitution of Education for Experience: Graduate coursework in social services or human services may be substituted for the required experience on a year-for-year basis, up to two years.

OR

Two years as an Eligibility Counselor with the Department of Human Services.

Necessary Special Qualifications: Applicants for this class must:

1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
2. Agree to release all records involving their criminal history to the appointing authority;
3. Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

This classification performs Temporary Assistance for Needy Families (TANF) case management work of average difficulty. An employee in this class is customer facing and is responsible for developing and monitoring plans for employment, education, and/or training needs to promote self-sufficiency and ensures compliance with TANF regulations. This classification performs responsibilities at an advanced level under general supervision. This class differs from an Eligibility Counselor in that an incumbent of the latter is responsible for determining eligibility for Supplemental Nutrition Assistance Program (SNAP) and TANF benefits. This class differs from a Field Supervisor in that an incumbent of the latter supervises employees within this classification.

Responsibilities

1. Develops an individualized and mutually agreed upon plan for employment and/or training through direct customer engagement via phone or in person to meet customer's needs and promote self- sufficiency. Reviews, plans, monitors, evaluates, and documents customer's needs, activities, and progress.
2. Manages and maintains a caseload of TANF recipients while reviewing work activity timesheets provided by customers for accuracy. Tracks work activities to ensure customer is in compliance and does not exceed time limits for work activities and/or lifetime limits for receipt of benefits.
3. Refers customers to required work activities based on assessment and federal work requirements. Identifies benefits and services that may be available to customers within the Department and/or external sources and makes referrals as appropriate.
4. Conducts barrier assessments to evaluate customer needs and determine which support services are necessary, making the appropriate referrals. Determines child care assistance needs, completes customer eligibility, and submits referral to Child Care Certificate program.
5. Conducts career assessments and utilizes labor market data and financial tools to assist customers in determining long- and short-term career and/or educational goals and find the most suitable career path towards self-sufficiency. Monitors customer activities to ensure progression and compliance toward employment and/or educational goals.
6. Consults with eligibility determination staff to accurately update eligibility changes for ongoing eligibility determination based on reported changes in customer's circumstances.
7. Conducts basic skills trainings and resume writing or interview workshops to prepare customers for employment. Provides career coaching and soft-skill trainings to assist customers in obtaining and retaining employment.
8. Develops and maintains partnerships with vendors and outside organizations to obtain information, promote programs, and identify available services and benefits.

Competencies (KSA's)

Competencies:

1. Customer Focus
2. Resourcefulness
3. Optimizes Work Processes
4. Communicates Effectively
5. Instills Trust

Knowledges:

1. Customer and Personal Service
2. Clerical

Skills:

1. Active Learning and Listening
2. Complex Problem Solving
3. Mathematics
4. Time Management
5. Critical Thinking

Abilities:

1. Deductive Reasoning
2. Inductive Reasoning
3. Problem Sensitivity
4. Written Comprehension

Tools & Equipment

1. General Office Equipment
2. Computer/Laptop/Tablet
3. Calculator
4. Multifunction Printer (Print/Copy./Scan/Fax)

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.