New

Contact Center Specialist

Maricopa County
parental leave, sick time, tuition reimbursement, relocation assistance
United States, Arizona, Phoenix
234 North Central Avenue (Show on map)
Jul 17, 2025
Posting Date 07/16/25 Application Deadline 07/19/25 Pay Range Anticipated Hiring Range: $19.75 - $25.13 hourly Full Pay Range: $19.75 - $30.50 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Contractor with Benefits Department Human Services About the Position Make a difference in someone's life today! As a Contact Center Specialist, you will connect County residents with the various assistance programs and support services the Human Services Department offers. This critical role helps individuals navigate the various financial, educational, career, legal, and other support services available through the Human Services Department. Join a team that positively impacts the lives of those in need daily! Apply now to become our next Contact Center Specialist. This position is grant-funded through June 30, 2026. The work schedule is 9/80, with every other Friday off. About Us The Maricopa County Human Services Department (HSD) builds resiliency in the community and promotes the well-being of County residents experiencing adversity through a variety of programs and services to help people and families thrive. These opportunities include early childhood education, housing, homeownership, independent living services for seniors and adults with disabilities, career development for job seekers with barriers to employment, crisis rental and utility assistance, and support for people experiencing homelessness. HSD is committed to delivering innovative and comprehensive services in a collaborative approach that preserves dignity, promotes respect, and facilitates social and economic mobility. In 2025, the Human Services Department was the proud recipient of 23 Achievement Awards from the National Association of Counties (NACo), highlighting the Department's commitment to providing support for low-income and at-risk communities. Maricopa County Human Services was honored for a wide variety of programs showcasing their valuable work including Regional Solutions to Homeless in Rural and Underserved Communities, Pathway to Rapid Reemployment, Tonopah Fire Station Improvements, Refugee Relocation Assistance Program, Early Education Division's EVIT Expanded Partnership, and several other initiatives. Join our team and unlock your potential! Proud To Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance, with hybrid and alternative work schedule options Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us \| Maricopa County, AZ We Require Two years of experience performing specialized office, administrative, or clerical duties, to include one year of customer service in social services High school diploma or GED Post-secondary education may substitute for one year of the experience requirement We Also Value Bilingual in Spanish and English Working knowledge of MS Office (Word, Excel, PowerPoint) Working knowledge of various Internet browsers Experience working in human services Job Contributions Respond to telephone and email inquiries about the programs and services offered through the Maricopa County Human Services Department, community resources, and external services Provide information on community resources, information and referrals for various social service programs Provide exceptional customer service in a high-volume call center environment Provide client navigation to additional programs and services as the client identifies needs during interactions Stay current with programs and services to ensure the accuracy of information and services provided to clients Monitor work queues, perform data entry, gather client feedback, and provide suggestions for process improvement Enter requests and applications into multiple databases, as appropriate by program/service Use Evidence-Based coaching methods and tools during client interactions. Elevate issues to appropriate resources per established procedures and ensure follow-up to resolution Working Conditions Work is routinely performed in an office environment, which may require long sitting, reading, and typing periods of sitting, reading, and typing. Requires travel to program sites throughout Maricopa County The position may require occasional travel to and from various county, client, and contractor locations during a scheduled workday, subject to County policies regarding the use of County vehicles and/or private vehicles used on County business Must possess or can obtain and maintain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now!