Case Manager

Job Title: Housing Case Manager

FLSA Status: Full Time - non-exempt
Reports to: Housing Program Manager

Schedule: Varies
Supervises: N/A

Rate of Pay: $26.70/hr

Closing Date: 08/16/2025

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function:

Support guests of temporary housing (shelter) by providing professional level housing focused case management services to individuals or families experiencing housing instability by conducing assessments, developing personalized housing plans, finding suitable housing options, advocating for clients with landlords and connecting them to necessary support services to maintain housing stability. Case managers help prepare households for housing through document acquisition and connection to auxiliary services.

When needed, the Case Manager will use their time to recruit and initiate supportive relationships with guests. Each location is a 24/7 site that works with households through a trauma informed lens and with a Housing First approach. We are seeking a candidate who can work independently with limited supervision. Some weekend or evening work hours may be required.

Duties and Responsibilities:

1. Provide quality housing focused case management services:

• Creatively outreach assigned guests to engage in case management activities
• Client intake and assessment: conduct thorough assessments to understand individual needs, housing situation and barriers to stable housing. Specific assessments may include Herth Hope Index, Self Sufficiency Matrix, and Coordinated Entry Assessment.
• Housing search and placement: identify appropriate housing options (including rapid resolution or reunification) based on client needs and income, assist with applications. Negotiate lease terms with landlords (as appropriate).
• Case Management: Develop individualized housing plans, track progress and provide ongoing support and stabilization to clients throughout their housing search and tenancy.
• Advocacy and Community Resource Linkage: advocate for clients with landlords; connect clients to necessary support services such as financial assistance, document acquisition, employment training, mental health counseling and substance abuse treatment.
• Transport clients as needed for pre-move in and move in tasks (vital doc acquisition, unit tours, Landlord meetings, physically moving client belongings, etc).

2. Provide professional level services:

• Documentation and reporting: Maintain detailed client records, including case notes, progress reports, data within HMIS, Coordinated Entry, Wellsky, necessary documentation as required through contracts.
• Adhere to client confidentiality and HIPPA
• Assist program staff with attending to needs of households at program location and community
• Attend and participate in case conferencing, team meetings and assigned meetings
• Complete all required trainings
• Maintain ethical boundaries with clients, colleagues and partners.
• Adhere to organizational and program policy and procedures, including processing client assistance.
• Ensure compliance with all funding contract requirements.
• Must have valid Motor Vehicle License and pass Driver Safety Training
• Performs other duties as required.
• This description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities as well as other tasks not stated in this position description.

Education, Experience, Skills, Qualifications:

Education

• Bachelor's degree in social work, human services field, or related field, required.
• Equivalent experience evaluated and accepted in lieu of degree requirement on a case-by-case basis.

Skills:

• Strong communication skills: ability to effectively communicate verbally and in writing with clients, landlords, colleagues, service providers and other stakeholders.
• Problem solving skills: Ability to assess complex and changing situations, identify barriers and develop creative solutions to housing challenges.
• Case management skills: experience with case management practices, including intake, assessment, goal setting and documentation.
• Computer proficiency: familiarity with database systems for client data management.
• Self-Direction: ability to work independently within clear parameters within a team environment.

Qualifications:

• Previous experience working with unhoused or at-risk populations, preferably in housing case management, 1 year required.
• Comfortable working in a crisis-oriented environment and responding appropriately to a person in crisis.
• Ability to respond with humility to diversity and the needs of our unhoused neighbors.
• Ability to work effectively, cooperatively and respectfully with staff, volunteers, guests, partners and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio-economic status, gender identification, and physical or mental ability.
• Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of information.
• Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.
• Driving
  
  
  
  • This position requires driving:
    
    
    
    • A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.
    • An MVR will be processed every year in accordance with The Salvation Army's policies.
    
    
    
    
  • Background Check
    
    
    
    • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.
    
    
    
    
  
  
  
  

Physical Requirements:

• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.