New 
Practice Administrator
 Brigham and Women's Hospital | |
 United States, Massachusetts, Boston | |
| 45 Francis Street (Show on map) | |
 Jul 16, 2025 | |
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Responsibilities
Overall Division Operations and Administration: Oversees day-to-day operations including operational and tactical management of all staff Acts in fiscally responsible ways with an eye towards budget management Assists in creating schedules and monitoring space utilization by managing our Epic templates and clinic grid Creates strong systems of accountability for all team members Ensures compliance with all regulatory bodies including The Joint Commission Fosters an open door environment where feedback is always welcome Monitors workflows for process improvement opportunities Develops systems and processes that satisfy the operational needs, standards, scheduling protocols Problem solves in real time for both patients and providers Provides supportive "troubleshooting" to patient representatives and clinical service area administrative and clinical management on complex patient/family situations and complaints. Partners with leadership across all role groups on various new initiatives Builds strong working relationship with vendors and internal stakeholders such as our Central Processing Department Participates in departmental and organizational meetings and/or improvement committees Learns basic functions of our administrative team to provide back up as needed Responsible for all financial management of the clinic Clinic Practice Operations: * Responsible for developing, implementing and supervising clinical practice processes and systems to foster high quality care and patient experience. Leads collaborative activities within the division clinics. Works closely with the Sr. Administrative Director to put systems in place and provide on going evaluation. * Manages the processes to ensure efficient scheduling, registration, referrals, and authorization management and inbasket management. * Works to implement, evaluate, and improve revenue cycle processes related to registration, referrals, and authorization management to ensure optimal reimbursement for the division. Reviews and analyzes dashboards on all clinical practice activities, volume statistics, satisfaction measures, denial / write off trends, and other matrices to improve practice performance. * Partners with clinical leaders of our embedded programs (voice therapy & audiology) to ensure continuity of care. * Responsible for all Joint Commission related initiatives within the division. Responsible for ongoing monitoring of all compliance issues * Interacts with Patient Family Relations and patients / family members in courteous and sensitive manner to help resolve issues. * Coordinates equipment purchases and ensures that all equipment in the division is adequately maintained. * Attends hospital wide leadership meetings to ensure we are compliant with ambulatory policies, and initiatives. Human Resource Management: * Responsible for overall management of clinic support staff. Involved in clinical and administrative activities for both clinics, with emphasis on clinical effectiveness, efficiency, and patient / provider experience. Responsible for meeting service and customer service standard. * Organizes and oversees work schedules and assignment of work to meet operation demands of the division. Develops and implements procedures to ensure efficient processing and allocation of work related to clinic support. * Performs the necessary hiring, orientation, performance evaluations, coaching and as needed termination of staff for the division. * Completes weekly payroll, annual performance evaluations, and ensure mandatory HR screenings and trainings are completed in a timely manner for the designated division staff. * Oversees any additional staff as needed. * Meets regularly with staff in group and individual settings to foster a positive work environment and continue to evaluate staff needs. Financial: * Ensure appropriate inventory of supplies, requisitions and equipment for the practices. * Coordinates the processing of purchase orders and check requests * Assist with the process of budget forecasting for expenses incurred and anticipated * Plan, implement and manage space, equipment, supplies, phone, and other needs within the practices Education Physical Requirements
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |