Bilingual Healthcare Services Receptionist (Part-Time)

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

JOB SUMMARY: The Bilingual Healthcare Receptionist (Part-Time) performs front desk, cashier, and administrative duties for the clinic. The position answers telephone calls, registers, and schedules patients, provides customer service, handles cash, performs eligibility registration, collects and processes fees, prepares CRAs, tracks grants expenditures and interacts with patients as an important part of the clinic's operations.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Performs Front Desk responsibilities:
  
  
  
  
  1. 
     

     Answers incoming telephone calls and welcomes all people entering the clinic.

     
     
  2. 
     

     Transfers calls appropriately and use the Electronic Medical Records (EMR) to update patients' arrival status throughout the visit.

     
     
  3. 
     

     Oversees the movement of the clients in and out of the clinics.

     
     
  4. 
     

     Distributes the daily incoming mail and packages and maintains the logbook for packages.

     
     
  5. 
     

     Makes reminder calls 48 hours in advance of the appointments.

     
     
  6. 
     

     Reschedules canceled or missed appointments within 48 hours of missed appointment.

     
     
  7. 
     

     Updates patient information in the EMR as needed.

     
     
  8. 
     

     Verify that claims are completed after each encounter.

     
     
  9. 
     

     Serves as liaison between providers and patients. (Scheduling appointments, providing referrals, warranting eligibility for the clinic and grants that cover patients' fees).

     
     
  10. 
      

      Assists in specialty referral process, and other special services, by notifying patients of upcoming appointments, distributing referral letters or other communications, and maintaining a record of confirming appointments.

      
      
  11. 
      

      Answers preliminary non-medical questions.

      
      
  12. 
      

      Ensures that clients' intakes and eligibility is completed and up-to-date based on current fiscal year agreements.

      
      
  13. 
      

      Verifies signatures for clinic services, reviewing rights and responsibilities, completing grievance forms, acknowledging privacy policies, signing HIPAA agreement, and completing any other required intake documentation.

      
      
  14. 
      

      Distributes the daily incoming mail and packages and maintains the logbook for packages.

      
      
  
  
  
  
• Performs Cashier responsibilities:
  
  
  
  1. 
     

     Calculate clients' fees and collect payments in several forms (cash, check, and credit card) in Electronic Clinical Works (eCW) as well as the cash register while also providing receipts of all transactions.

     
     
  2. 
     

     Enter and post payments including all cash, checks, and credit cards as well as recurring credit card payment. Prepare daily and monthly reports by payment type.

     
     
  3. 
     

     Utilize remote deposits into the bank system as well as reconcile all cash/checks/credit card receipts from the clinic at close of business day for deposit.

     
     
  4. 
     

     Schedule the deposit of cash collected from the local branch of the Agency's partner bank.

     
     
  5. 
     

     Reconcile fees collected for each day per department for manager's Approval.

     
     
  6. 
     

     Complete the Agency form Check/Cash Receipts Log (CR-A) detailing cash collected, and cash deposited to the bank, scanned checks, and credit card transactions.

     
     
  7. 
     

     Submit daily CRA'S reports to the Healthcare Services Clinic manager.

     
     
  
  
  
  
• Assists with Administrative duties:
  
  
  
  1. 
     

     Assists with Maryland Medicaid acceptance at the clinic.

     
     
  2. 
     

     Verifies the patient is eligible/active member of Maryland Healthy Smiles.

     
     
  3. 
     

     Create and send claims for Maryland Healthy Smiles.

     
     
  4. 
     

     Performs orientation and trains volunteers for the front desk.

     
     
  5. 
     

     Acts as back-up in the absence of Bilingual Administrative Assistant in Susan Denison Mona Center Dental Clinic as needed.

     
     
  
  
  
  
• Performs other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• 
  

  High School Diploma; Associates Degree preferred.

  
  
• 
  

  Two to three years' administrative experience, preferably in a medical setting.

  
  
• 
  

  Experience working with the Latino community preferred.

  
  

SKILLS and COMPETENCIES:

• Excellent written, verbal and interpersonal communication skills in English and Spanish.
• Knowledge of computer systems (MS Office products) and ability to navigate web-based applications.