Supervisor, Claims

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job; it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Claims Supervisor to join our CMD Core Operations Inforce Claims Team in Newport Beach, CA; or Omaha, NE.

• This role is Hybrid. We believe in empowering our employees to get work done both in and out of the office.

As a Claims Supervisor, you'll move Pacific Life, and your career, forward by driving team performance, fostering a positive and inclusive culture, and ensuring high-quality service delivery through effective coaching, development, and resource management. The position plays a key role in hiring, onboarding, and operational improvement initiatives while supporting department and organizational goals. You will fill an existing role that sits on a team of 81 people in the Consumer Markets division. Your colleagues will include fellow Core Operations professionals along with several other team collaborations.

How you'll help move us forward:

• Team Performance & Development:
  Monitor, coach, and support team members to meet performance, quality, and policy expectations through structured 1:1s, on-the-job coaching, and performance management.
• Team Culture & Morale:
  Foster a positive, inclusive, and engaging work environment that balances customer service goals with employee experience and well-being.
• Hiring & Onboarding:
  Lead the recruitment, onboarding, and assimilation of new team members, ensuring alignment with role expectations and company culture.
• Operational Support & Strategic Initiatives:
  Identify trends, suggest process improvements, and contribute to cross-functional initiatives, ensuring team alignment with broader departmental objectives.
• Self-Development & Leadership Growth:
  Engage in ongoing development through coaching, feedback, and goal setting to strengthen leadership competencies and stay current on organizational practices.

The experience you bring:

• Proven ability to lead and develop high-performing teams with measurable outcomes.
• Strong coaching skills rooted in the "Leader as Coach" model, with experience conducting effective 1:1s and performance reviews.
• Demonstrated success balancing service metrics with employee engagement and morale.
• Experience driving process improvements and contributing to cross-functional projects.
• Exceptional communication and collaboration skills, especially in hybrid or remote work

What makes you stand out:

• Participation in departmental initiatives, training programs, or cross-functional projects.
• Experience using workflow tools and systems to monitor team productivity, task completion, and quality standards.
• Ability to follow through on leadership coaching and personal development goals set in collaboration with their manager.
• General knowledge of claims policies, procedures, and compliance expectations relevant to risk operations teams.
  

You can be who you are.
People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Benefits start Day 1.
Your wellbeing is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.