Payment Dispute Analyst

Job Title:

Location:

What you'll do:

• Monitor for and advise of issues that may negatively impact Bank customer satisfaction
• Monitor and report on customer disputes including but not limited to:
  • Investigation
  • Decisioning of dispute resolution
  • Providing written correspondence to clients
  • Evidence gathering.
• Ensure compliance withRegulation E, which governs electronic fund transfers (EFTs) and remittance transfers
• Provide day-to-day operational support including tracking and managing all cases opened
• Support department audits by responding to requests for evidence or providing explanation of processes
• Utilizing Microsoft Visio and Microsoft Word, review and update or create operational procedures.
• Collaborate with various departments to ensure compliance withRegulation Eguidelines, including:
  • Limiting consumer liability for unauthorized transactions
  • Providing required disclosures at electronic terminals and periodic statements
  • Implementing procedures for resolving errors and handling overdraft services
  • Ensuring proper issuance of access devices and preauthorized transfers
• Stay updated on industry trends and regulatory changes, particularly those related toRegulation E.

What you'll need:

• 4+ years of related experience.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory (Regulation E) and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate experience with data analysis and research with the ability to identify and escalate cases or inquiries to mitigate bank risks.
• Intermediate skills in MS Office Suite.
• Intermediate experience with banking applications and systems preferred.
• Intermediate speaking and writing communication skills.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation