Order Fulfillment Representative

Our Danfoss Van Wert, OH facility is seeking an Order Fulfillment Representative to join the team. This key role is vital, as it interacts daily with our customers, working to support their needs. A successful candidate is one that is highly organized, with a strong attention to detail and will be comfortable working in a high-paced environment.

The Order Fulfillment Representative will operate daily out of our facility in Van Wert, Ohio and report directly to the Supply Chain Supervisor. Relocation support will not be available. Work authorization to work for this position is also not available.

• Proactively coordinates and communicates with Customer Service Representatives (CSR) and Planners to address orders.
• Ensure orders are fulfilled to customer expectations.
• Monitor and expedites items needed for customer orders and ensure orders are released for shipment.
• Determine and follow-up on dispatch shortages.
• Identifies when other team members, or others outside the team, are needed for assistance to satisfy all customer needs.
• Communicates to CSR and production the order priorities and quantities.
• For deviations, complete inventory transactions so that the right parts are in the order and inventory.
• Review and understands impact of Engineering Changes (EC) on inventory and customer orders.
• Coordinate short lead-time customer orders with operations teams. "Negotiate" win-win situations for delivery of product to customer needs that fits the operating capacity to deliver.
• Expedite support departments and functions to insure on-time delivery of product and information to the customer.
• Coordinate order-processing activity with other functional areas to insure timely processing of all transactions related to a customer order.
• Promotes quality and continuous improvement.
• Assists Production Planner in discovery, analysis, and correction of inventory error root causes.
• Coordinate stop order process.

• Bachelor's degree from an accredited or 4 years of manufacturing experience
• Possess strong communication skills
• Working knowledge of Microsoft office products (Word, Excel, Access, Power BI, etc)
• Possess a strong attention to detail

Preferred Qualifications:

• Master's degree
• Customer service experience in a production or distribution work environment

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.

If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.