Senior Instructional Designer/ Trainer III

The Senior Sales Trainer is responsible for designing, implementing, and evaluating training programs for Medica's direct-to-consumer national sales team. This role creates and delivers training programs that prepare the team to provide the best possible service to consumers and business partners. The ideal candidate is a highly motivated individual who can assess business needs and develop content that drives results.

Key Accountabilities:

New Employee Onboarding

• Assess team needs and develop onboarding program for new employees joining the National Sales Team
• Provide an overview of Medica's consumer product offerings - Medicare, Individual + Family (IFB) and Medicaid
• Develop training materials for systems utilized by the team, including CRM systems, Connecture, Broker Tracking System, Broker Client View, etc.
• Lead general trainings, including Welcome to Medica, Medicare 101, ACA 101, etc.

Inside Sales Training

• Schedule and lead multi-week training sessions for new Inside Sales team members
• Provide continual training support to the Inside Sales team, as needed
• Support documentation of team resources
• Implement training program to help enhance Medicare Star ratings
• Identify training opportunities to increase sales performance, as needed

Broker Experience Training

• Schedule and lead multi-week training sessions for new Broker Experience team members
• Provide continual training support to the Broker Experience team, as needed
• Support documentation of team resources

New Technology Rollout

• Lead training for rollout of new technologies
• Serve as the training lead for the implementation of Salesforce
• Develop training documentation for new technologies

Misc. Training

• Facilitate annual new product training sessions, in partnership with Sales Enablement team
• Coordinate ad hoc trainings as needed
• Continually assess team development and respond with training opportunities
• Perform other duties as assigned

Required Qualifications:

• Bachelor's degree or equivalent experience in related field
• 5 years of work experience beyond degree

Skills and Experience:

• Healthcare product knowledge
• Experience with virtual training platforms
• Experience writing and developing content for diverse platforms
• Ability to work independently and within a team
• Excellent written and verbal communication skills
• Ability to work in an environment that is constantly changing, at times with minimal supervision
• Proficiency in Microsoft Suite

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.

The full salary range for this position is $61,500 - $105,400. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.