New

Security Operations Dispatcher

Mercy Health Corporation
vision insurance, paid time off, retirement plan
United States, Illinois, Rockford
Jul 15, 2025
Overview Security Dispatch, Full Time Javon Bea Rockton Campus Minimum typing of 25wpm Healthcare experience and dispatching experience preferred Holiday and weekend rotation The Security Operations Center Dispatcher supports all properties and work locations in preparedness, response, and recovery from both routine and emergency incidents. Also tracks incoming calls and dispatches aid according to need. They maintain constant communication with security personnel, managing the flow of information to ensure timely and effective responses to routine and emergency calls for service. This role also involves overseeing the use of security systems such as surveillance cameras, alarms, and access control systems. May be required to be on call, work flexible hours, alternate shifts, and weekends. Perform other duties as assigned. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES They must be a strong multi-tasker with problem solving capabilities; an analytical person that possesses critical thinking skills and is detail oriented. The Dispatcher will effectively prioritize responses to a wide variety of routine, and emergency calls requiring various problem-solving techniques, judgment, and verbal de-escalation. Monitors alarms; burglary, fire, duress and card access system. Monitor security systems and utilize computer systems to track and document security-related incidents Remain calm in stressful situations and utilize knowledge of basic security concepts to make sound decisions They will be responsible for managing incoming telephone and radio calls, providing critical information to various stakeholders, and supporting security operations through monitoring video surveillance systems for Mercyhealth. They will be required to orient and train new personnel as needed. Will be responsible for gaining a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics. EDUCATION & EXPERIENCE High School diploma or equivalent. One year of dispatching experience preferred. Basic computer skills required (e.g. Word/Outlook/Excel). A working knowledge of computer systems is essential. A basic understanding of healthcare security concepts is necessary. ADDITIONAL REQUIREMENTS Passing the Driver's License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. Must have reliable transportation. SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is frequently required to sit, to use hands to finger, handle, or feel, reach with hands and arms, talk, hear, stand and walk. Specific vision abilities required by this job include frequent close vision, peripheral vision and ability to adjust focus. The position requires occasional vision abilities of color vision, and depth perception. This position requires occasional climbing, bending, crouching, crawling, kneeling, balancing, twisting, push/pull, lift/carry, and lifting up to 25 pounds. Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: * Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. * Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. * Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. * Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. * Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. * Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.