Implementation Manager

We're a tech company that was first on the ground in the fight against Ubiquitous Technical Surveillance. We help our government and enterprise customers solve a big problem they sometimes don't even know they have. To become leaders in this space, we've relied heavily on curiosity, creativity, and flexibility. We iterate until we get things right and innovate to get there faster.

But enough about us. What's in it for you?

We work hard and do fun things.

Apart from a constantly growing list of fascinating challenges to solve, Ridgeline offers a solid work-life balance, flexible remote work options, and a culture that values teamwork over competition. At Ridgeline, you will work with the most talented software developers, systems engineers, and subject matter experts to change how big enterprises and the U.S. Government manage their digital signatures.

*This is an onsite position at the client site*

*Position is contingent on contract award*

Ridgeline is hiring a mission-focused Implementation Manager to play a critical role in the successful deployment of Ridgeline solutions within government systems. As the on-site lead for system implementation, training, and technical coordination, you'll act as the second point of contact for the program, directly supporting the customer, Contracting Officer's Representative (COR), and cross-functional stakeholders.

This position requires an experienced professional with strong technical acumen, the ability to build rapport across teams, and a hands-on, solutions-oriented approach to project execution in a high-security environment.

What You'll Do:

• Lead and support the seamless implementation of technical solutions, ensuring alignment with mission objectives and customer requirements.
• Deliver structured, site-specific training to maximize user adoption and proficiency.
• Serve as the primary on-site technical resource, providing expert troubleshooting and system optimization.
• Collaborate closely with the Program Manager to drive integrated project coordination and reporting.
• Conduct proactive site assessments to identify implementation risks and recommend mitigations.
• Maintain an on-site presence during core business hours to enable fast issue resolution, foster communication, and support high system uptime.

What Success Looks Like in the First 6 Months:

• Complete full onboarding and configuration of the system with minimal disruption.
• Deliver training to all key end-users, confirmed by user readiness assessments.
• Establish a strong rapport with the customer and stakeholders, becoming a trusted technical advisor.
• Resolve initial implementation challenges with measurable improvements in response time and system stability.

Must Haves:

• Active TS/SCI clearance
• Proven experience in system implementation, ideally in government or high-security environments
• Strong communication and stakeholder management skills
• Proficiency in troubleshooting complex systems and coordinating cross-team efforts
• Experience delivering user training in a technical setting

Here are some Perks of being a Ridgeliner!

• Flexible PTO + holidays
• Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
• Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
• Employer Contribution to Health Savings Account (HSA)
• Learning & Development opportunities
• Professional coaching services
• Get the technology you want to do your job
• We have free daily snacks & drinks

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office
• Constantly work with computers and other information technology equipment

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.

If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at (703) 544-2424 or contact us throughe-mail at contact_us@ridgelineintl.com