Analyst, OR Customer Meter & Technology Operations AMI Operations

Overview

Responsibilities

• Ensures implementation of company safety, health, and environmental programs for all employees in the group. Follow all approved company policies and procedures.
• Committed to the Way We Work Principles, and adhere to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security.
• Is dedicated to enhancing the Customer Experience, both within the Company and externally and demonstrates a commitment to the ideal of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders.
• Provides technical and analytical support for all applications & systems utilized in CM&TO including: Head End System (HES), Meter Data Management System (MDMS), Meter Asset Management System (MAMS), Itron Optimizer, Site Safety Management System, FORD and supporting applications and equipment. The analyst role ensures that Companys meters, network equipment, and system data are functioning as designed to provide core sensor, metering, and billing data to business organizations in Orange & Rockland.
• Work with business users to prepare requirement analysis for implementation of new system's enhancements.
• Clearly articulate technical issues and concepts to business users, application support and vendors
• Support system discrepancy investigations and implement resolution plans to correct identified deficiencies.
• Investigates and resolves cross-system data synchronization discrepancies between MAMS/HES/MDMS/CCB.
• Provides status updates and reporting for assigned work tasks and initiatives as required.
• Work within application production databases with analysis and resolution of system data discrepancies.
• Makes recommendations (business and technical) to improve applications and implements recommendations to achieve desired benefits.
• Maintain and analyzes databases, spreadsheets, graphs and other tools to enhance workflow efficiencies.
• Administrative Lead for CM&TO overseeing all administrative workflows and functions including compiling data for monthly reports and supporting department coordinators.

Qualifications

• Master's Degree and 2 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or
• Bachelor's Degree and 3 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or
• Associate's Degree and 4 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or
• High School Diploma/GED and 5+ years Related work experience or equivalent technical background in customer service, collections, or data analytics.

• Equivalent/Relevant working knowledge of Customer Care & Billing (CCB), Meter Asset Management System (MAMS), Meter Data Management System (MDMS), Field Order Route Design (FORD) systems or similar Billing, Asset Management, or Work Management Systems, required.
• Experience with performing data analysis and reaching a business decision, required.
• Experience with investigating discrepancies in information, managing working queues and identifying discrepancy patterns and data trends, required.
• Experience investigating account or information discrepancies across accounting, billing or work management systems, required.
• Strong Microsoft Office skills to include Microsoft Word, Excel and Power Point, Access, required.
• Excellent interpersonal, oral, and written communication skills, with strong problem-solving abilities, sound business judgment and ability to effectively interact with all levels of the organization, required.
• Strong analytical, technical and interpersonal skills, required.
• Ability to organize and plan workloads for projects and employees, required.
• Possess a strong attention to detail and the ability to meet deadlines on deliverables requiring a high degree of accuracy while handling multiple assignments, required.
• Demonstrate problem solving skills with the ability to identify, analyze and communicate to manager issues that arise during Analyses, required.
• Demonstrated working knowledge of Oracle applications and ability to create SQL queries, preferred.
• Related work experience must include experience in at least one of the following functional areas: Customer Service, Support Operations, Customer Meter Operations, or a related organization, preferred.

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.