Epic Technology Training Coordinator

Minimum Education

• Bachelor's Degree Undergraduate degree in health care, education, information technology, health care administration, or a related field is advantageous. (Required)

Minimum Work Experience

• At least 1 year of related work experience, such as health care education, project management, information technology training, quality assurance, or process improvement. Experience with large-scale Epic EHR or other system implementations advantageous. (Required)

Required Skills/Knowledge

• Scheduling and Coordination: Expertise in managing online calendars, booking resources, and coordinating with multiple stakeholders.
• Attention to Detail: Meticulous management of all administrative details in program planning and delivery of virtual and in-person classroom training.
• Time Management: Skilled in prioritizing tasks and meeting tight deadlines in large-scale enterprise system implementations.
• Data Management: Adept at managing sensitive data sets such as personnel files and learner profiles and creating reports in analytics tools such as Microsoft Excel or PowerBI.
• Communication: Communicates consistently, professionally, and efficiently to disparate stakeholders verbally and in writing.
• Interpersonal: Ability to work collaboratively in cross-functional teams and build strong relationships with clinical, operational, administrative, and technical stakeholders and leaders across clinical departments and business units to meet their unique needs.
• Project Management: Excellent organizational skills, capable of handling multiple initiatives simultaneously, including overseeing successful and fast-paced implementations of enterprise software including the electronic health record (EHR).
• Technical: Experience with health information technology, including electronic health records and related systems. Familiarity with cross-venue clinical workflows and health care operations, including revenue cycle, analytics, and other business processes. Competence managing e-learning authoring tools, learning management systems (LMS), and virtual training platforms and assisting end users with basic technical troubleshooting during training delivery.
• Committed: Unwavering dedication to the vision for enterprise technology training in service of our mission and core values.
• Collaborative: Strong team player with a collaborative approach to problem-solving and leadership.
• Innovative: Ability to think creatively and develop forward-thinking training solutions and models.
• Adaptable: Flexible and able to navigate complex and rapidly changing priorities and environments.
• Empathetic: Understanding of challenges faced by healthcare professionals and staff and commitment to supporting their success.

Required Licenses and Certifications

• Project Management (PMP) PMP, CAPM, or similar (Preferred)

Functional Accountabilities

Training Program Delivery

• Coordinate the delivery of training sessions for all user groups, including clinical, operational, and administrative staff.
• Ensure training materials are available when, where, and how needed.
• Support learners and training team in all administrative aspects including communication and coordination of training locations, logistics, materials, and IT systems access and readiness.

Implementation & Go-Live Readiness

• Assist in preparing and organizing training activities for system go-lives and upgrades.
• Track training attendance and user readiness.
• Coordinate with IS and project teams to support communication and logistics.
• Provide basic support to learners and escalate issues to trainers and leadership as needed.

Performance Monitoring

• Track training delivery data and learner success, and deliver reports and analysis to training team and leaders.
• Collect learner feedback and provide to training team leaders to facilitate individual trainer and training program advancement.

Collaboration

• Work with IS teams and clinical and non-clinical departmental leads to ensure the successful implementation of enterprise training and adoption programs to support all users.
• Participate in team meetings and contribute to collaborative planning.