Principal Solution Architect - ServiceNow

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Principal Digital Velocity Solution Architect (DVSA) is the pinnacle of the technical ServiceNow pre-sales expertise within CDW's Digital Velocity (DV) practice. As a senior member and trusted advisor, this individual plays a critical role in driving strategic digital transformation initiatives for our most complex and high-value ServiceNow clients. The Principal DVSA partners closely with CDW customers, internal sales, delivery teams, and technology partners to architect enterprise-grade, scalable, and innovative digital solutions that accelerate business outcomes with the ServiceNow platform.

This role blends visionary leadership with hands-on technical depth. You will guide customers through transformative solution development, serve as a thought leader in the market, and help shape the future of CDW's Digital Velocity ServiceNow offerings. Your work will directly influence revenue growth, service innovation, and long-term client success.

What you'll do:

• Lead the development and delivery of tailored assessment and service solutions, including architecture design, technology optimizations, health checks, deployment roadmaps, and advisory services in our ServiceNow practice.
• Drive strategic customer engagements, lead visioning sessions and align technology solutions with business outcomes.
• Partner with CDW sales and delivery leaders to define go-to-market strategies, scope engagements, perform demos, create Rough Order of Magnitude (ROM's), Statements of Work (SOWs), and ensure successful deal closure and hand-off to Delivery.
• Serve as a recognized subject matter expert in ServiceNow and as a mentor to other architects and sales professionals within CDW.
• Maintain top-level certifications and continuing education across CDW's strategic partner ecosystem.
• Actively participate in and speak at industry events and conferences, establishing yourself and CDW as leaders in the digital transformation space.
• Produce thought leadership content, whitepapers, and internal enablement material to strengthen CDW's intellectual property and market presence.
• Build and sustain deep relationships with customers, sellers, and technology partners to foster long-term growth and customer satisfaction.
• Stay ahead of market trends and regulatory changes across verticals, advising clients on how to stay competitive and compliant.
• Proactively identify and pursue strategic opportunities to educate and empower clients and internal teams around emerging technologies and business challenges.

What we expect of you:

• Bachelor's degree and 10+ years delivering, architecting or selling complex technical solutions including planning, development, implementation and support. Or, 14+ years delivering, architecting or selling complex technical solutions including planning, development, implementation and support.
• Deep ServiceNow domain knowledge and experience in DV Solutions and services offerings.
• Demonstrated ability to lead cross-functional teams and complex sales cycles in large enterprise environments.
• A proven track record of success in developing high-impact, revenue-generating ServiceNow solutions.
• Excellent interpersonal and communication skills with the ability to influence at all organizational levels, including executive stakeholders.
• Strong coaching and mentoring abilities to support team development across sales and technical roles.
• Thought leadership in the form of published content, public speaking, or industry recognition.
• Master's degree in business, Technology, or a related field, a plus.
• Experience building go-to-market strategies or leading product/solution development in a professional services organization, a plus.
• Recognition as an industry expert in one or more verticals (e.g., healthcare, finance, manufacturing, retail), a plus.

Pay range: $ 133,100 - $ 184,160 depending on experience and skill set

Annual bonus target of 25% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.