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External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents:
Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary Under minimal supervision, oversees billing and collection processes, cash receipts, and petty cash disbursements for Graylyn according to generally accepted accounting principles.
Job Description Essential Functions:
Oversee billing and collection processes for Graylyn including proper posting of Accounts Receivables such as cash, checks, allowances, or credit cards.Approves account refunds for overpayments, and transfers of advance deposits.Responsible for notification to clients regarding cancellations and contract shortages. Responsible for all Accounts Receivable group billings, including mailing A-R invoices and statements, collections, authorization of client credit, and issuance of references. Responsible for the collection of past due accounts, and responding to guest chargebacks, guest inquiries, requests, or complaints. Keeps Graylyn Management informed, in general, of accounts receivable status as requested. Responsible for the deposit of, and recording of all payments received by clients, groups, and guests. Overseas processing of all Accounts Receivable month-end reports. Prepares aged trial balance of accounts receivable, advance deposits, and monthly reconciliation to the general ledger. Prepares required monthly journal entries. Collaborates with other internal departments including Front Desk, Coordination, Sales, Special Events, and Food and Beverage; recommends methods to improve any billing problems or procedures. Prepare special reports as required by management. Responsible for proper storage and relocation of all accounts receivable and payable records. Attends weekly Coordination meetings. Exercises discretion in decision-making, using existing policies and best practices as guidelines. Seeks input on decisions from the Director/ Assistant Director to ensure alignment with operational plans. Performs other related duties as assigned.
Other Functions:
Required Education, Knowledge, Skills, Abilities:
Associate's degree and two years of related experience. Proficiency in Microsoft Office, Google Docs., the Internet, and other relevant software. Knowledge of Opera Software and Toast Software is a plus. Ability to handle sensitive information confidentially. Demonstrate understanding of security requirements and excellent safety skills. Ability to follow/enforce company policies and procedures. Ability to present and display a professional demeanor at all times. Excellent interpersonal, communication, and time management skills. Ability to organize workflow and coordinate activities. Ability to maintain effective customer relations.
Preferred Education, Knowledge, Skills, Abilities:
An associate's degree or higher in Accounting, Business Administration, Hospitality, or related degree with two years of related experience or an equivalent combination of education and experience.
Accountabilities:
Responsible for own work. Works under minimal supervision. Reports to Director, Finance & Administration. Oversee the cash receipts annually exceeding millions of dollars. Approves credit for newly established clientele. Handles questions, chargebacks, and other issues related to delinquent accounts. Work requires contact with meeting planners and administrative and academic departments. Work requires contact with the University's Legal department and outside collection agencies. Provides work direction and problem-solving assistance to staff. Make corrective actions when needed with Desk Clerk postings. Assisting with audits and checking for discrepancies in financial accounts. Ensuring that information is accurate so that management can make effective decisions.
Physical Requirements:
Environmental Conditions:
Additional Job Description Time Type Requirement Full time
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.eduor (336) 758-4700.
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Wake Forest University
Jul 14, 2025