Technical Writer II

EMI Services, Inc.
life insurance, paid time off, long term disability, tuition reimbursement, 401(k), retirement plan
United States, South Carolina, Columbia
Jul 14, 2025
ARMA Clerk (Technical Writer II)- U.S. Army Base Fort Jackson Competitive Wages and an INSURANCE ALLOWANCE! Top reasons to work at EMI Services, a subsidiary of TechFlow: Paid Time Off - Vacation, Sick & Federal Holidays Employee Stock Ownership Plan (ESOP) The ARMA Clerk (Technical Writer II) updates or writes reports and documentation of facility support service work methods and procedures including the installation, operation, and maintenance of machinery and other equipment. The Writer receives technical information from the field in the form of technician and customer notes including photographs, may request additional information to expand or verify the operating procedures, and updates to provide a status that is clear and meaningful to the customer and to management. The ARMA Clerk organizes the information and completes work order status notes according to set standards regarding order, clarity, conciseness, style, and terminology, maintains records and files of work and revisions, including photographs uploaded by the technician to illustrate the condition upon arrival, materials used, issues with completing the work order, and ultimately document completed work. Once the technicians have completed the work order, the ARMA Clerk ensures proper documentation and sets the work order to resolved at which time the status is relayed to GFEBS. The ARMA Clerk also inputs data into GFEBS which calculates a total cost for the repair, and the work order can be officially marked as complete. Salary $33.62 / hr. plus $4.93 fringe benefits used towards insurance and 401k! Key Responsibilities Monitor work orders in the query and update information to concise, user-friendly language to convey progress and expected time to resolution to customers and management Relay messages and special instructions to mobile crews and other departments by phone and Smartsheet as needed Update GFEBS to insert administrative data which consists of the DMO (Demand Maintenance Order), day started / day ended, work hours spent, and parts used Close out tickets by putting them in a completed status with detailed notes for documentation Troubleshoot any discrepancies or research complex work orders when necessary Keep an accurate record of service calls and work orders by maintaining proper filing of completed work orders Assist in compiling reports related to the unit's activities to include the contract requirement to have daily notes updated by 9 AM the next day and available for customer review Performs other related duties, as assigned Essential Skills Operate standard office equipment such as computers, typewriters, and copiers Knowledgeable in standard business computer programs Proficient in ARMA and GFEBS. Training will be provided for the use of DOD facilities software including ARMA, GFEBS, and any other maintenance software required for the position Adaptable and flexible in work situations Establish priorities to ensure completion of tasks in a timely manner High School Diploma, GED or equivalent Experience creating written instructions and/or feedback of a technical nature to any audience Valid driver's license Pass a pre-employment drug screening and background check Regular, dependable attendance U. S. citizenship to obtain and maintain access to military installations Preferred Qualifications Experience with ARMA and GFEBS highly desired Experience explaining complex systems to lay persons Physical Requirements Carry objects/boxes/print-outs short distances Extensive work with a personal computer May require lifting and moving as much as 25 pounds with assistance as needed Use of hands, reaching with hands and arms, talking, and walking Prolonged periods of sitting, bending, squatting, standing, twisting, or stooping * Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a team member at EMI, you'll enjoy: Generous benefits package consistent with Service Contract Agreement Insurance Allowance Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Employee Stock Ownership Plan (ESOP) Paid Time Off (Vacation, Sick & Federal Holidays) Short Term and Long Term Disability Term Life Insurance Safety Allowance Uniforms Tuition Reimbursement Non-seasonal- always steady work! Referral program- Join our team then bring your friends What Sets EMI Apart EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients' expectations. The Right Partner: EMI has grown by gaining our customers' trust and our employees' loyalty. We've successfully performed over 60 service contracts and we understand the unique challenges facing today's military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry. The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners. The Right Approach: EMI brings vast expertise and proven solutions to augment our clients' operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution. #emiservices