Chief of Staff, NA ISG

As NA Infrastructure Solutions Group Chief of Staff, you will work closely with the General Manager of North America ISG and be responsible for a wide variety of tasks and actions, that will enable our leadership to drive the business forward effectively and quickly. From research and data analysis to preparation of reports and recommendations, you will manage coordination between departments and outside parties building and leading our business management system.

You will operate as a key component in our management team's effectiveness by contributing on: Strategy formation and its implementation, business insights and analytics combined with key stakeholder management, enabling the executive team to work effectively with internal and external stakeholders.

This is not an administrative role - it is a highly strategic and facilitative position that requires a combination of focus and flexibility, as well as a willingness to play an active, operational, and communicative role. As the NA leader's 'trusted counsel', the role requires exceptional emotional intelligence, self-motivation, alongside strong analytical and interpersonal skills. This position will have a focused customer orientation and thinks about customers' priorities, the value we can deliver, making trade-offs that ultimately differentiate us from the competition in the eyes of the customer.

Responsibilities:

* Facilitate and manage the process of identifying, prioritizing, chartering, communicating, and managing key projects, in addition to a clear definition of what success looks like for each of these projects.

* Establish and maintain a business management system, including the management of staff agendas and meetings.

* Track key strategic actions, drive them to closure and managing the process of tracking and communicating performance against objectives.

* Serve as the key interface to the NA office for external groups (i.e. customer and partners) as well as internal business groups.

* Work with ISG Finance and Operations to clearly understanding the P&L, collaborate with the extended ISG and NA leadership team to operationalize plans to achieve the financial targets.

* Support the NA ISG leader in their day-to-day activities (presentations to customers, executives and other external audiences, preparation for critical meetings and business reviews).

• 10+ years in global tech or sales operations
• Proven track record in executing complex initiatives across APAC, EMEA, and Americas markets.
• Experience in governance, risk management, and cross-functional stakeholder alignment.
• Mastery of operational tools (e.g., ERP, Power BI) and project management methodologies (Agile, Lean Six Sigma).
• Strong financial acumen (budgeting, cost optimization) and analytical rigor.

• Strong analytical skills and ability to synthesize large amounts of information from multiple sources to draw conclusions.
• Excellent communications skills with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions, with a willingness to challenge when necessary.
• Superior organizational skills and project/time management abilities, with the ability to juggle multiple projects and priorities at the same time.
• Leadership skills with the ability to inspire others to achieve a common objective.
• Keen business acumen - understand our strategy and govern the strategic planning.
• Continuously assess how well we are executing to our strategic plan and offer recommendations for improvement.
• Entrepreneurial and creative mindset, with the ability to formulate solutions to problems and strong process orientation and mindset.
• The highest level of integrity and an unwavering sense of what is best for the business.
• Ability to navigate Lenovo and build great work relationships through collaboration, spanning product, sales, marketing, finance etc.
• Ability to keep with a fast pace and high energy culture, and not stressed easily.
• Emotional intelligence, flexible work style, and excellent diplomatic skills across all levels of the organization.
• Ability to give and receive feedback and constructive criticism.