Specialist, After Market Project

The Aftermarket Project Specialist is responsible for identifying and developing aftermarket sales opportunities through proactive outreach and responsive communication. This role involves engaging with potential and existing customers via inbound leads, outbound calls, emails, and other platforms to drive growth and ensure satisfaction.

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  • Source aftermarket sales opportunities through inbound lead follow up, outbound calls, email and other sources as available
  • Ensure customer satisfaction through prompt and knowledgeable communications
  • Partner and support the Client Services team to contribute to the overall successful customer experience
  • Collaborate with internal teams on more complex technical issues
  • Use CRM software to document each customer interaction to help streamline the customer service process and notice trends to report back to the manager
  • Support Aftermarket growth through quoting spares, competitor belting, and additional parts as needed
  • Provide follow-up for customer quotes
  • Other duties, tasks, and responsibility as assigned
  
  
  
  

• Displays professional verbal and written communication
• Ability to build relationships both internally and externally to support customer needs
• Demonstrates knowledge in product lines and their applications
• A team player that seeks input from others and contributes to the team effort to achieve a common goal
• Ability to organize, prioritize, and approach task with a sense of urgency
• Attention to detail. Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved

• High School Diploma
• 3+ years of Customer support experience preferred

• Free coffee daily
• 11 paid holidays
• Vacation and sick time
• Medical, Dental, Vision insurance, effective day 1
• 401(k)
• Paid parental leave
• Tuition assistance
• Disability insurance