New

IT Support Specialist

Aleron
United States, Colorado, Longmont
1811 Pike Road (Show on map)
Jul 10, 2025
Description Our client is seeking a hands-on IT Support Specialist to provide day-to-day technical support for end users, maintain IT systems, and assist with project-based infrastructure initiatives. This role involves a mix of hardware and software troubleshooting, user account administration, and local execution of IT rollouts in collaboration with a centralized IT team. The ideal candidate is proactive, service-oriented, and comfortable supporting a variety of devices and systems in a fast-paced environment. Duration: Contract to Hire (12 Months) Location: Longmont, CO (Onsite) Key Responsibilities: End-User Support & Troubleshooting Respond to IT support requests via phone, email, or ticketing system Diagnose and resolve basic technical issues (e.g., login errors, printing problems, network drops, Microsoft Office errors) Escalate complex or unresolved issues to the centralized IT team User Account Administration Create, update, and disable user accounts in Active Directory and related systems Reset passwords and assign standard user permissions per internal procedures Device Setup & Configuration Configure and deploy PCs, laptops, and mobile devices Install approved software and ensure systems are ready for end-user use Perform basic hardware/software troubleshooting and implement fixes Project & Infrastructure Rollout Support Assist with user-side tasks for infrastructure projects such as: Printer migrations (e.g., reconnect users, remove outdated mappings) Network redesigns (e.g., migrate users to new VLANs or Wi-Fi) Domain changes or system upgrades (e.g., update drive mappings, email signatures) Support software rollouts, hardware replacements, and IT asset inventory Documentation & Reporting Maintain accurate records of tickets, resolutions, and frequently encountered issues Identify trends and provide feedback to the centralized IT team for process improvements Collaboration & Workflow Work closely with remote IT teams through regular check-ins and ticket updates Complete tasks independently or on-site as needed depending on project scope Job Requirements Required Skills / Qualifications: 2-3 years of experience in IT support, helpdesk, or desktop support roles 2-3 years of strong knowledge of Windows OS, Microsoft Office Suite, and basic networking 2-3 years of experience with user account management in Active Directory Comfortable with configuring and troubleshooting desktops, laptops, and mobile devices Excellent communication and problem-solving skills Ability to prioritize and manage multiple support requests Preferred Skills / Qualifications: Experience working in a ticketing system (e.g., Jira, ServiceNow, Zendesk) Familiarity with VLANs, printer/server migrations, and remote collaboration tools Exposure to IT asset management or infrastructure rollouts A+ or similar IT support certifications Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply