Customer Service - Day Shift - Ogden, UT

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Primary Function: Responsible to ensure customer satisfaction through the administration of customer accounts, processing orders, and the shipping of product.

Principle Duties and Responsibilities:

• Creates shipping documentation for customer product.
• Enters new orders correctly and promptly into computer.
• Creates and schedules production lots.
• Monitors shop floor movement of production lots.
• Processes Drawing Change Review's per procedure.
• Reviews and creates P.O.s and drawing changes for accuracy.
• Maintains customer dates in computer systems.
• Informs customers of problems and/or date changes.
• Communicates with Quality and Engineering to meet customer expectations.
• Communicates continually with customers in regards to open accounts.
• Reconciles inventory on the shop floor.
• Maintains customer files.
• Performs role of Shipper.

Minimum Job Requirements:

• Able to work in a production environment.
• Able to read and comprehend English.
• Able to read and interpret blueprints.
• Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratios, and percents.
• Able to lift and carry up to 10 lbs. frequently.
• Able to lift and carry up to 50 lbs. occasionally.
• Able to communicate effectively with co-workers and customers.
• Able to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Able to write routine reports and correspondence. Able to speak effectively before groups of customers or employees of the organization.
• Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Able to deal with problems involving several concrete variables in standardized situations.
• Able to demonstrate and maintain a high sense of urgency.
• Able to demonstrate a high level of organization and detail.
• Able to use Microsoft Office applications.
• Able to complete OSHA forklift certification through PCC.
• Complies with company and departmental policies and procedures, including company's attendance policy.

Desired Competencies:

• High School Diploma or G.E.D.
• 3-6 months of training or experience.

Normal Working Conditions

• Works under general direction and infrequent supervision, planning details of procedure and methods to attain definite objectives. Makes decision within broad limitations of policies and within accepted standards.
• Occasional work required in areas with fumes and/or airborne particles and areas with loud noise.
• Occasional work required in cold-non weather areas and near moving mechanical parts.
• Continuous sitting required.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.