Communication Service Operator

Communication Service Operator

Mercy Hospital Washington
901 E 5th Street
Washington, MO 63090

Schedule:Full-time, 40 hours/week
Hours: Day Shift

**Will also cover nights and evenings as needed**

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage- Medical, dental, and vision through United Healthcare
• Generous PTO- Up to34 days annually, including holidays, vacation, personal time, and short-term illness
• Paid Parental Leave- Supporting you and your growing family
• 401(k) with Employer Match- Invest in your future with confidence
• Tuition Reimbursement- Up to$2,000/yearfor continuing education
• Dependent Care FSA Contribution- $100/month for eligible participants
• Paid Volunteer Time- Give back to your community while on the clock
• Free Parking- Convenience that saves you time and money
• Career Growth Opportunities- Advance your skills and grow within Mercy

Overview:

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Qualifications:

• Education: High school diploma or equivalent.
• Licensure: None.
• Experience: Telephone or customer service experience beneficial.
• Certifications: None.
• Other:
  • Basic computer and keyboarding skills
  • Must be able to navigate multiple computer software systems simultaneously
  • Ability to communicate clearly in English both orally and written
  • Knowledge of Microsoft Office

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

EEO/AA/Minorities/Females/Disabled/Veterans

customer service, computer skills, phone ettiquette