Sales Activation Speci I- Res/SB.

Are you passionate about transforming potential into reality? As a Sales Activation Specialist I at Spectrum, you'll be at the forefront of connecting residential and small business customers with our top-tier services. By collaborating with various departments, you'll ensure seamless order fulfillment and serviceability, managing every aspect of the customer journey. Your dedication will not only enhance customer satisfaction but also drive our organizational success. Join us to make a significant impact and be a vital part of our dynamic team.

What our Sales Activation Specialist I Enjoy Most About the Role

• Handling calls: This is covered in the bullet about processing orders for cable, internet, voice, and mobile services.
• Communication: This is addressed by mentioning interactions across various platforms, both scripted and unscripted.
• Gathering leads and acting as a liaison: This is included in facilitating order fulfillment and serviceability.
• Managing non-standard scenarios and ensuring billing accuracy: This is covered in managing order scenarios and adhering to guidelines.
• Documenting and sharing best practices: This aligns with improving team efficiency and customer satisfaction.

Working Conditions

• Normal office environment

• High School Diploma or equivalent

• 2 years in customer service or sales

• Proficiency with computers and software applications
• Knowledge of accounting, billing, and office procedures
• Understanding of service troubleshooting and product details (Cable, HIS, Telephone)

• Effective prioritization and organization
• Clear communication, both oral and written
• Ability to resolve customer complaints independently or in teams
• Adaptability to handle back-to-back calls while seated

• Familiarity with cable TV, high-speed Internet, and phone services