Applications Systems Specialist

Let Us Power Your Potential

Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity: Taylor Corporation is seeking an addition to our support team for our Oracle Cloud environment - an Applications Systems Specialist. This role will be critical for support, troubleshooting, and validation of our integration environment.This role will be responsible for support of Oracle and non-Oracle system integrations.The ideal candidate has experience with both Microsoft SQL Server as well as Oracle Integration Cloud.

Your Responsibilities:

• Serve as a member of the technical support team supporting Oracle and ancillary systems
• Identify and resolve technical problems related to integrations between Oracle and other systems
• Respond to inquiries, provide guidance, and assist users in resolving their issues
• Document issues, track progress, and escalate complex problems to higher levels of support
• Contribute to and maintain a knowledge base of troubleshooting steps
• Perform technical testing and coordinate with BAs and Workstream SMEs on functional testing
• Manage conflicting priorities, including post-production support

You Must Have:

• 2+ years of experience in a technical support role
• Ability to identify and resolve technical problems efficiently and effectively
• Experience with Microsoft SQL Server and Oracle Integration Cloud
• Ability to understand and analyze raw data
• Excellent communication skills, with the ability to interact effectively at all organizational levels
• Strong problem-solving and decision-making skills
• Willingness to learn new skills and systems
• Ability to follow pre-defined procedures for testing and troubleshooting
• Experience with Microsoft Office Products

We Would Also Prefer:

• Knowledge of related Oracle Fusion modules like Product Information Management, Inventory, Pricing, Costing, Procurement, and Order Management
• Knowledge of Oracle Transportation Management and Configure Price Quote
• Ability to write SQL queries to troubleshoot issues
• Knowledge of Oracle ATP database
• Knowledge of Jira and managing support tickets
• Experience with XML and JSON documents

The anticipated hourly range for this position is $80k - $90k. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.