Newport Aquarium IT Help Desk Technician - Part-Time

MAJOR DUTIES AND RESPONSIBILITIES:

• Diagnose IT hardware and software problems
• Ability to trouble shoot and work with existing audio-visual systems
• Performing routine IT maintenance
• Diagnose problems and relay that information to vendor support and the Senior IT Technician
• Track and document hardware / software issues with Help Desk software
• Support for all departments within the Aquarium
• Basic networking skills (run cables, diagnose connections)
• Maintain audio-video equipment (support & repair)
• Perform Herschend Enterprises' Core Values and Newport Aquarium Guest Service Accountabilities, Policies and Procedures, and Safety Protocols
• Providing end-user support for:

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  • Microsoft 365
  • 3^rd Party applications
  • Point of Sale applications
  
  
  
  

QUALIFICATIONS:

• PC Support experience
• Microsoft Application Support: (Word, Excel, Outlook, PowerPoint)
• Basic electronic skills
• Ability to work with little or no direct supervision
• Ability to work with other departments
• Experience with sound and lighting equipment
• Willingness to take direction and coaching from experienced staff members to improve your skills and enhance the guest experience
• Must read, write, and speak the English language (knowledge of other languages a plus)
• Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervision
• Ability to work a flexible schedule including weekends and holidays
• Ability to perform in a fast-paced job and remain courteous, friendly and helpful to guests and team members always

PHYSICAL REQUIREMENTS:

• Successful completion of pre-employment background check

WHAT YOU'LL GET:

• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises' properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky's Cafe, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.