Manager, Operations and Controls Quality Assurance (1LoD)

What is the Opportunity?

First and foremost, an intimate knowledge of U.S. Regulations governing deposit operations is a MUST. This knowledge should include payment processing, card operations, wires, fraud, business and consumer banking, fair banking laws, AML and BSA.

Minimum 2 years of branch or deposit operations experience required. Previous experience in a branch setting is highly preferred.

Operating within the first line of defense (1LoD), this role will support the Chief Operating Office (COO) through the monitoring, testing, enhancing, and sustaining an effective Risk and Control environment through performing quality assurance related routines in accordance with RBC Bank's Risk Management and Compliance Frameworks/Policies/Standards and US Regulatory requirements.The role will continually perform quality assurance routines and support remediation of self-identified and internal audit issues

What will you do?

Quality Assurance Oversight

• Develop, and implement quality assurance monitoring routines to ensure compliance with policies, procedures and workflows

• Identifies root cause of process and control gaps and develops remediation plans that address both immediate and more systemic causes

• Reviews audit, regulatory and client experience issues to develop and communicate risk themes and solutions to the

• Ensures the vision, operations and capabilities of the Operations QA risk and controls execution reflects RBC Bank's Regulatory and Audit expectations

• Collaborates across Operations to develop solutions to achieve highest value of return and effectiveness and promotes a risk aware culture and communicates best practices to business and IT contacts

• Identifies root cause of process and control gaps and supports the development of remediation plans and oversees timely execution.

• Assists with risk assessments to identify emerging risks and/or areas of potential risk, i.e. complex processes, lack of appropriate procedures and/or training, lack of automation, unclear accountabilities, weak management oversight, etc.

• Adopts a continuous improvement mind-set to proactively identify optimization, automation and streamlining opportunities to identify unmitigated risks and areas requiring further strengthening.

Risk Management, Compliance, and Internal Audit Engagement

• Monitors control updates and to ensure alignment with published guidance and to ensure control design and effectiveness for Operations to ensure key risks are identified and mitigated

• Provides the business with Regulatory support during Compliance and internal Audit exams and other continuous monitoring activities

• Supports collection, review and response of all materials requested by auditors

• Performs quality monitoring for user acceptance testing for systemic and workflow changes

• Provides compliance support for all U.S. Deposit Operations, including but not limited to Reg CC, Reg DD, Reg E

• Track Regulatory Compliance proposed and final rule changes for Consumer Banking Operations

Third Party Management

• Assesses risk of third-party suppliers relative to services provided and performance and develops and executes remediation plans to ensure business needs are being met

Policy and Procedures

• Centrally manages COO policies and procedures updates, ensuring effective reviews are undertaken to ensure they reflect the needs and operations of the business

• Assesses and proactively enhances the quantity and quality of procedures to ensure they support effective and efficient execution of tasks and activities

• Oversees updates and ensures engagement of the procedure analyst for timely updates or creation of new procedures as processes and capabilities change to support effective training, adoption and change management

What do you need to succeed?

Must-have:

• Minimum of 2 years direct experience with U.S. retail banking laws and regulations

• Must have experience in First Line of Defense (FLOD) risk within a U.S. banking environment

• Strong understanding of risk and control frameworks, particularly how controls mitigate process-level risks

• Experience in issue remediation, policy/procedure implementation

• Exceptional writing and editing skills

• Experience in issue remediation

• Goal-oriented, with a consistent ability to meet timelines and deliverables in a fast-paced environment.

• Detail-focused, with keen critical thinking and problem-solving skills

• Ability to work independently while collaborating across business units

• Self-Starter, willingness to take the initiative

• Proficient in Microsoft Outlook, Excel and Word applications

Nice to Have:

• HMDA and Regulation B experience

• Ability to analyze problems holistically, identify underlying risks, and propose creative, compliant solutions

• Strategic and investigative mindset with ability to think creatively

• An understanding of US Real Estate Lending Laws

• Prior experience supporting Business Banking teams

• Project management experience, particularly with system enhancements.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to build close relationships with clients

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.