Service Desk Analyst
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![]() United States, Maryland, Halethorpe | |
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We're seeking a Service Desk Analyst to provide phone support for end users, primarily based in the U.S. This role involves handling inbound requests via phone, email, and chat, ranging from simple password resets to mid-level troubleshooting.
Key Responsibilities: * Respond to and resolve technical issues using ServiceNow, Ivanti, or similar ticketing tools. * Support remote users, including those working from home. * Troubleshoot Windows OS, Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams), VPN clients, and custom applications. * Perform Active Directory tasks and understand domain structures. * Search knowledge bases and past tickets for solutions. * Document all interactions and resolutions accurately. Requirements: * 1-2 years of help desk or call center experience. * Strong communication and customer service skills. * Ability to work independently while collaborating with a remote team. * Experience supporting non-technical users with empathy and clarity. * Sense of urgency in restoring user productivity. *Pay and Benefits* The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Halethorpe,MD. *Application Deadline* This position is anticipated to close on Jul 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. |