IT Helpdesk Technician

TEKsystems
$19.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Appleton
Jul 02, 2025
Description The End User Support Technician provides technical support to staff and affiliated users by installing, configuring, maintaining, and troubleshooting hardware, software, and basic networking systems. This role serves as a critical first line of IT support, ensuring users can access and use technology efficiently and securely. Support is provided via phone, email, remote sessions, and in person. Technicians in this role play a key part in maintaining the operational health of systems while offering high-quality service and timely problem resolution to a diverse user base. Skills Help desk support, Help desk, Troubleshooting, Desktop, Support, Windows 10, Service desk, Phone support, Ticketing system, Active directory, Office 365 Top Skills Details * Strong working knowledge of Microsoft Windows (11), Microsoft Office, and standard tools such as Adobe. * Experience with Active Directory, Group Policy, antivirus/malware remediation tools, and Citrix environments. * Familiarity with smartphones (iOS/Android), printers, scanners, and document imaging systems. * Basic understanding of networking concepts (Wi-Fi, TCP/IP, client/server models). Additional Skills & Qualifications Preferred but not required CompTIA A+, Network+, or equivalent certifications. Microsoft Certified Professional (MCP) ITIL Foundation or other service management frameworks. Pay and Benefits* The pay range for this position is $19.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Appleton,WI. Application Deadline This position is anticipated to close on Jul 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.