Helpdesk Analyst

TEKsystems
$45,000.00 - $50,000.00 / yr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Cockeysville
Jul 02, 2025
Our client is looking for a tech-savvy IT Support Specialist to provide remote and on-site support for approximately 175 clients. You'll handle a variety of technical issues, primarily over the phone, using the ConnectWise ticketing system. Key Responsibilities: * Troubleshoot issues related to printers, network connectivity, Windows 10, and VPNs. * Perform Active Directory tasks (password resets, account unlocks). * Provide on-site support and client visits after training. * Handle server, DHCP/DNS, and light SQL troubleshooting. * Document all support activities thoroughly. * Coordinate with third-party vendors as needed. Requirements: * Experience in IT support, preferably client-facing. * Familiarity with ConnectWise or similar systems. * Strong knowledge of Windows 10, VPNs, Active Directory. * Excellent communication and problem-solving skills. * Willingness to travel locally for client support. Pay and Benefits The pay range for this position is $45000.00 - $50000.00/yr. * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cockeysville,MD. Application Deadline This position is anticipated to close on Jul 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.